Clermont Hotel Group
Hotel Receptionist - Nights
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Front of House Receptionist – The Cumberland, London
Location: The Cumberland, London Contract: Flexible Payment: Hourly Hourly Rate: £13.50 per hour + commissions
The Cumberland is a venue celebrating London’s passion for contemporary music, blending comfort and exceptional service. Located between Oxford Street and Marble Arch, yet just steps away from Hyde Park, it’s the ideal base for staying and experiencing London’s best. With 1019 stylish rooms, a range of bars, a restaurant, meeting floors, and modern accessible facilities, The Cumberland invites everyone to experience the best show in town—where lively music, elegance, and personalised service collide.
About the Role
You’ll thrive mainly at the Reception desk, ensuring every guest feels warmly welcomed and cared for throughout their stay. While experience with Opera is a bonus, the role values most your dedication to creating memorable experiences. Your proactive, calm approach will be key to anticipating guest needs and performing with brilliant service—even during peak times.
This role is perfect for someone who loves building genuine connections and delivering hospitality beyond the basics of arrival and departure, turning each stay into a home away from home.
The Front of House team operates on a shift rota, with available shifts spanning five days per week, including early and late duties.
Responsibilities
- Work at Reception, providing warm, personalised service to guests
- Anticipate and meet guest needs proactive in a fast-paced environment
- Handle check-ins, check-outs, and any immediate guest queries effortlessly
- Maintain a friendly and inviting atmosphere that values both guests and team members
- Support ticketting and booking systems — including Opera attending guests, if relevant
- Ensure documentation is filled out thoroughly and accurately
- Maintain a clear, polished appearance and demeanour when engaging with guests
- Facilitate smooth communication between guests, departments, and management
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Requirements
We’re looking for someone who brings a combination of subtle passion and natural professionalism to their work:
- A genuine passion for exceptional guest service
- Ability to remain calm and scheduled in bustling guest-facing scenarios
- Friendly, open personality that makes others feel valued and welcome
- Strong attention to detail with a proactive mindset
- Willingness to work flexibly in a shift-based environment, covering early and late hours, five days a week
What You’ll Gain in Return
You’ll receive a supportive, rewarding environment with benefits designed to help you thrive:
The Basics
- A professional, inclusive workspace with well-equipped staff areas to recharge
- Wholesome meals on duty
- Pension scheme & healthcare
Career Development & Growth
As part of the Clermont Hotel Group, we champion your growth:
- Award-winning Academy: Provide tailored support for career planning
- Structured mentorship and training opportunities
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Financial Wellbeing
We’re committed to providing support that helps your money work as hard as you do:
- Wage Stream: Access earned salary before payday
- Discounts & Perks: Savings across hundreds of retailers, dining, hotel stays, travel, and more – for you and your loved ones
- Refer-a-Friend: Earn up to £1000 when friends join the team
- Interest-Free Loans: Season ticket loans to ease commuting
Mental & Physical Wellbeing
Your mental and physical health are top priorities with:
- On-site Mental Health First Aiders
- 24/7 Employee Assistance Line – Free, confidential advice
- Be Well Platform: Online fitness and wellness resources
- Gym Discounts & Cycle to Work Scheme
Recognition & Community
Celebrating what makes our team extraordinary:
- ‘Wonderful People’ Awards: Monthly, quarterly, and annual recognition
- Social & Seasonal Events: Fun, inclusive events throughout the year
- People Council: Platform for all voices to be heard
- Paid Volunteering Days: Time to support causes you care about
Diversity & Inclusion
At Clermont Hotel Group, diversity is more than a policy—it’s the foundation of the culture we’ve built. We are committed to fostering an inclusive and vibrant workplace. Whether from different backgrounds, identities, or experiences, everyone is welcome here.
If you’re passionate about joining a team of exceptional, dedicated people who enjoy reshaping industry standards, let’s work together! Apply now and make an impact.
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