Hotel Receptionist

We are seeking a professional and welcoming Hotel Receptionist to join our front desk team. The ideal candidate will be responsible for providing exceptional guest services, managing reservations, and ensuring a smooth check-in and check-out process. This role offers an excellent opportunity to work in a dynamic hospitality environment, delivering memorable experiences to our guests.

Duties

• Greet guests warmly upon arrival and assist with check-in and check-out procedures
• Manage reservations efficiently using the hotel management system
• Handle guest enquiries via phone, email, and in person with professionalism and courtesy
• Provide information about hotel facilities, local attractions, and services
• Process payments accurately and maintain detailed records of transactions
• Coordinate with housekeeping and maintenance teams to ensure guest satisfaction
• Address guest concerns promptly and escalate issues when necessary to ensure positive resolutions
• Maintain a tidy and organised reception area at all times
• Uphold high standards of phone etiquette and guest interaction throughout all communications