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House Porter
As a House Porter at The Dorchester Hotel, you will have a unique opportunity to excel in your field, learning from fellow team members and an award-winning learning academy to achieve the highest standards.
Requirements
Essential Skills and Experience
- Positive Attitude: Be friendly and willing to help others.
- Teamwork: Work well with your teammates and help them when needed.
- Energetic: Be able to carry and move items safely (e.g., laundry, cleaning supplies).
- Punctuality: Be on time and reliable every day.
- Basic Understanding of Safety: Follow instructions to stay safe at work.
Preferred Skills
- Previous experience: You’ve worked as a house porter in a 5-star hotel before.
- Organizational skills: You can sort and arrange items neatly.
- Flexibility: You are happy to work different shifts or handle new tasks.
- Positive attitude: You are friendly and enjoy helping others.
- English language skills: You can read instructions and write brief notes.
Responsibilities
As a House Porter, you'll enjoy your work and take pride in delighting our guests:
- You will be responsible for delivering housekeeping supplies to the different floors as directed by the floor supervisor and ensure that all housekeeping stores are well maintained.
- You will assist with spring cleaning duties when needed, including hoovering and dusting corridors, carpet edges, dust tops of wall lights, mouldings and wash down walls.
- You will also be required to organise special room set-ups for special guests’ requirements, all to ensure our guests receive nothing but the best experience.
- You’ll also show flexibility and creativity in dealing with guests’ special requests and challenges that may arise during the day.
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The operational hours of work are shift-based and may be subjected to change. These currently set as: Monday to Sunday: starting as early as 7am and last shift finishes at 23:00pm when covering the evening floor porter shift.
Benefits
- Complimentary Stays: Enjoy complimentary stays with breakfast at Dorchester Collection Hotels every year.
- Discounts: Benefit from discounts at various high street and online shops.
- Employee Perks: Enrol from day 1 into the Royal London Private Pension scheme (we contribute 8% towards your pension); Benefit from Seasonal ticket loan, Rental deposit scheme, private financial advice, and Eye care vouchers.
- Training and Development: Advance in your career by accessing various apprenticeships from Level 2 to Hospitality Degree Level 5. We partner with outstanding nationally recognised Apprenticeship providers.
- Social Events: Participate in vibrant social events, including a summer party, winter ball, pub quizzes, and cultural and milestone recognition celebrations.
- Referral Bonus: Earn a £1000 bonus when you recommend a friend.
- Well-being Support: Access immediate well-being advice because we care about our employees.
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Application Process
We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. If you need us to do anything to support you during the recruitment process (such as adjustments to how you apply, alternative formats of information, or adjustments to the assessment process itself), please do call People & Culture team on 02073197011 or email PeopleAndCultureLondon.UK@dorchestercollection.com so that we can discuss how we can support you through this process.
About The Dorchester Hotel
The Dorchester Hotel is recognised as one of ‘The Sunday Times Top 10 Best Places to Work for’ in 2024 & 2025 and ‘Hotel of the year – London’ at the 2024 AA Hospitality Awards. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success. We care about your career and are proud to have the absolute best people in the industry.
Contact
People & Culture team on 02073197011 or email PeopleAndCultureLondon.UK@dorchestercollection.com
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