The Shrewsbury and Telford Hospital NHS Trust
Housekeeper - Emergency Department
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Housekeeper - Emergency Department
Housekeeper – Emergency Department, The Royal Shrewsbury Hospital
Please note that this post does not meet the requirements for sponsorship
Job Overview
An opportunity has arisen to recruit a Housekeeper to support the Emergency Department at The Royal Shrewsbury Hospital.
We are seeking an enthusiastic, reliable, and hardworking Housekeeper who will play an integral role in maintaining a clean, safe, and comfortable environment at all times.
The role demands excellent communication and organisational skills, the ability to work without direct supervision, and the capability to prioritise workloads flexibly in response to the demands of a highly dynamic environment. Strong interpersonal skills are essential, as you will engage with patients throughout the day and communicate effectively with all levels of staff, both in person and over the telephone.
You will be responsible for managing stock levels, including ordering materials, and ensuring a high standard of cleanliness across the department.
Key Responsibilities
- Ensure fragrance-free, infection-control compliant cleaning procedures in high-traffic areas, including patient wards, consult rooms, and public waiting spaces.
- Maintain inventory controls for cleaning materials, bed linen, and medical supplies. Order new stock as needed to prevent shortages.
- Adhere to health and safety protocols, including proper handling of disinfectants and chemicals to avoid contamination.
- Assist in maintaining a sterile work environment, ensuring correct disposal of sharps, hazardous waste, and medical equipment.
- Collaborate with the departmental team, ensuring seamless workflow and clear communication between all service levels.
- Work independently but with initiative, identifying priorities in dynamic settings (e.g. rapid-turnover emergency scenarios).
- Perform equipment maintenance for staff-use tools as required, ensuring reliable operation at all times.
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Person Specification
Essential Criteria
- Minimum 2 years’ experience in cleaning activities, including use of cleaning chemicals, equipment and processes within a healthcare or similar high-sanitation environment.
- Recognised health and safety awareness, able to minimise contamination risks in patient-facing spaces.
- Proficient in using simplified stock/ordering software or digital systems, including basic Excel or calendar apps; willingness to learn new systems (e.g. e-stock requests).
- Commitment to delivering cost-effective services without compromising safety or standards (e.g. whereabouts bin audits).
- Flexibility to adapt to unpredictable workloads, including adjusting schedules during busier shifts (e.g. bank holidays, acute incidents).
Desirable Qualities
- Experience in stock-control systems or a related clinical setting.
- Confidence in informing colleagues or patients on accessories/procedures (e.g. re-securitying unidentified possessions).
- Knowledge of valet protocols in medical environments (e.g. sourcing missing interprters, tools, or personal supplies).
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Working in Our Organisation
The Hospital’s Poppy’s Promise Commitment
We uphold compassionate care as central to everything we do — from your first interaction with our services to onboard information, staff well-being policies, and beyond. Every team member, whether in clinical or non-clinical roles, plays a crucial role in ensuring that patients, families, and colleagues are treated with dignity, respect, and empathy.
This means embedding care into both words and actions: listen actively, communicate clearly and kindly, and acknowledge individual needs wherever possible. We place equal importance on hearing patient stories and addressing concerns with patience and understanding.
By joining the Royal Shrewsbury Hospital, you commit to these principles:
- Cultivating meaningful relationships with team members at all levels, from clinicians to our most vulnerable patients.
- Never failing to provide safe, high-quality patient care with absolute professionalism and personal attention.
- Becoming an advocate for inclusivity, dignity, and constant compassionate improvement throughout every shift.
We’re looking for colleagues who value detail, care, and accountability.
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