The Inn Collection Group
Housekeeper
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Housekeeper
What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do.
The Inn Collection Group is a multi-award-winning pubs with rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values of respect, customer focus, warmth, and honesty, all with the goal of Making People Happy.
The Ripon Inn
An elegant Edwardian building in the heart of England’s third-smallest city, The Ripon Inn has been beautifully restored following a multi-million-pound refurbishment. Continuing a tradition of over 100 years, it’s now ready to welcome guests in the charming city of Ripon.
About the Role
At The Inn Collection Group, we are pubs with rooms—not just any rooms, but pristinely kept spaces, prepared for each guest to enjoy an unforgettable stay. This high standard is made possible by our dedicated and skilled housekeeping teams.
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A successful Housekeeper will be:
- Friendly and detail-oriented
- Able to remain calm under pressure
- Able to exceed guest expectations by responding promptly
As a key member of the Housekeeping team, you’ll work collaboratively, contributing to a positive and efficient work environment.
Responsibilities
Your duties will include:
- Cleaning rooms to our high standards
- Ensuring public areas are clean and welcoming
- Promptly reporting any maintenance issues
- Following safety guidelines
- Creating memorable visit experiences for our guests
- Managing stocks of linens, towels, and room supplies effectively
Requirements
To thrive in this role, you should:
- Be reliable
- Have a passion for cleanliness
- Take pride in creating comfortable spaces
Bonus: Benefits
We say thank you in many ways. Include:
- Birthday holiday: An extra paid holiday to celebrate your birthday
- Development opportunities: Support through personalised development via the Lead-Inn program
- "Paid Breaks": Take time to rest, as breaks are paid
- Food discounts: Enjoy 50% off food at any of our Inns
- Affordable stays & exclusives:
- Stay at any of our Inns between January–March for just £1
- Enjoy 1/3 off room bookings all year round
- £50 on same-day bookings
- Family perks: Your loved ones can enjoy 15% off bed & breakfast
- Employee support: Access 24/7 confidential support via the Employee Assistance Programme
- Community & recognition:
- Tronc system (tips to you)
- Contribute to a company through the give-inn back scheme
- Join an award-winning team recognised as the Best Pub Employer at the Publican Awards
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Flexibility
This role offers Victorija (a current employee) the flexibility to balance family commitments.
Watch Victorija’s video to hear more about our Housekeeping roles here.
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