Hand Picked Hotels
Housekeeping Assistant
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Housekeeping Assistant – Nutfield Priory Hotel & Spa
Hand Picked Hotels is a beautiful collection of 21 privately owned, luxury country houses and coastal retreats, each hand-picked for their individual charm. From Scotland to the Channel Islands, each property showcases extraordinary locations with breathtaking views – whether experiencing vast countryside, expansive beaches, or lush woodlands. Each hotel in the group fosters a magical experience for guests, rooted in the company’s core values of family, individuality, community, and care.
Founded in 2001 by Julia Hands MBE (Chairman and Owner), Hand Picked Hotels blends heritage with elegance to create personalised luxury stays across three regions.
About Nutfield Priory Hotel & Spa
Our award-winning countryside hotel and spa in Redhill, Surrey, is renowned as one of the finest in the area. With elegant décor, spacious rooms, and modern amenities, Nutfield Priory offers a serene retreat—ideal for relaxation and renewal.
The Role: Housekeeping Assistant
As a Housekeeping Assistant at Nutfield Priory, you’ll play a vital role in ensuring every guest experience is impeccable and memorable. Your primary focus is maintaining high-end cleanliness and presentation across bedrooms and public areas, setting the tone for a luxurious stay.
Key Responsibilities:
- Ensure guest bedrooms are meticulously cleaned and refreshed daily to exceptional standards.
- Replace towels and toiletries, both in rooms and across member amenities, adhering to personalised luxury standards.
- Set up social amenities such as tea, coffee, and biscuits in rooms, including ** traduitional details** for four-legged guests.
- Execute attention to detail to uphold the hotel’s immaculate appearance, applicable to both guest and public spaces.
- Operate self-checks on room readiness and assist in managing business requirements through flexibility.
- Foster teamwork and support colleagues to preserve the hotel’s high guest satisfaction.
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About You
To excel in this role, you’ll need:
- Previously held housekeeping or cleaning experience, though it need not be extensive.
- The ability to work independently as well as collaboratively in a dynamic environment.
- A pride in high standards, with attention to delivery consistency.
- A friendly, welcoming, and helpful disposition—complimenting our team-focused approach.
- Eagerness to take ownership and adapt as needed to business demands.
- Demonstrated capability to exceed expectations in services. Our ideal candidate will be able to:
- Personalise the experience so guests feel welcomed and cherished.
- Elevate exceptional guest moments that foster loyalty and referrals.
Shoulder Tap:
"We’re looking for team members who don’t just deliver results—they make guests feel pampered before they’ve even stepped out of the car!"
Our Benefits
We value our team and offer a competitive package to support your well-being and career growth:
Salary & Work Arrangements
- A competitive salary of £13.00 per hour, with incremental pay reviews based on commitment and performance.
- A share of the service charge, rewarding exceptional guest feedback.
- A part-time role, working 5 days per week (including weekends) on a rota system, averaging 32 hours per week (may vary with business needs).
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Employee Wellbeing
- Company pension scheme with a generous employer contribution.
- Life assurance scheme for added security.
- Employee Assistance Program to support through life’s challenges.
- Company Sickness Scheme Benefit for peace of mind.
Time Off & Development
- 28 days holiday per year, plus bank holidays, incrementing to 33 days with tenure.
- Forward career progression with access to industry-recognised training—including apprenticeships up to Level 7.
- On-the-job upskilling supported by our Learning & Development team.
Loyalty & Community Benefits
- Annual loyalty awards, including afternoons at tea and overnight stays as a ‘thank you’ for commitment.
- A industry-exclusive discount platform offering global savings with high-street retailers, restaurants, and wellness-focused brands.
Culture & Community
- Collaborate with a team that celebrates diversity and inclusion, fostering lifelong friendships both in and outside the workplace.
Equal Opportunities Policy
Hand Picked Hotels is an Equal Opportunities employer. Candidates must meet criteria for UK work eligibility.
Backed by our deeply personalised approach, join us in shaping moments that adorn generations of memories. We’re not just looking for team members—we’re looking for advocates of Hand Picked service excellence.
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