Sanctuary Group
Housekeeping Assistant
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Housekeeping Assistant
Location: New Court, Lansdown Road, Cheltenham, GL50 2JG
Salary: £12.71 per hour Contract: 35 hours per week
About the Role
Make a quiet difference that’s felt every day
We are proud to be recognised as the 2025 Housing with Care Employer of the Year, and we invite applications for a Housekeeping Assistant to join our compassionate, community-focused team at New Court in Cheltenham.
As a part of our team, you’ll help us keep our private retirement community running smoothly while making a meaningful impact on residents' daily lives. At Sanctuary Supported Living, #BeYourBest isn’t just a slogan—it’s our commitment to supporting your growth, development, and personal success. We offer unparalleled opportunities for training, encouragement, and recognition, all while celebrating every individual’s contribution.
As a not-for-profit, we reinvest in our residents and team, ensuring everyone—both personally and professionally—thrives.
Key Responsibilities
- Providing a high-quality cleaning service in a luxury residential environment, including:
- Cleaning communal areas and apartment laundry services
- Ensuring high standards of cleaning maintenance
- Safety responsibilities:
- Identifying and reporting any hazards or faults to maintain a safe environment
- Organising on-site stores and performing inventory checks of cleaning equipment
- Delivering excellent customer service:
- Ensuring the utmost professionalism in interaction with residents
- Adapting to fluctuating priorities with efficiency and self-initiation
- Assisting with any additional tasks as required by the operational needs of the community
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Essential Requirements
- Previous experience in cleaning or housekeeping, preferably within a hotel or residential setting
- The ability to work independently and adapt to fast-changing demands
- Strong decision-making and task prioritisation skills to meet deadlines
- Exceptional customer service skills with clear, professional communication
- Willingness and ability to collaborate within a close-knit team environment
Rewards & Benefits
You deserve an effective support system and perks that enhance your well-being and career. Sanctuary Supported Living offers:
- 28 days annual leave (pro-rata)
- Occupational sick pay linked to service duration
- Contributory pension scheme
As well as:
- Comprehensive health and wellbeing support: Aviva Digicare+ (including virtual GP access) + Employee Assistance Programme (counselling, medical, financial, and legal advice)
- Company-paid life insurance
- Parental leave and an annual leave purchase scheme
- Fully funded training and career advancement opportunities
- Flexible working options and an inclusive, supporting work culture (with staff networks like PRISM, Disability, Race Equality, and Parent networks included)
- Exclusive discounts, Cycle to Work scheme, and salary sacrifice arrangements
(Some benefits are subject to meeting specific criteria or qualifying periods. Visit our website for full details.)
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Ready to #BeYourBest?
Join us in an inspiring career with Sanctuary Supported Living and start making a difference.
For more insights into our values, culture, and real-life experiences from our teams, visit: www.sanctuary-supported-living.co.uk/jobs – or follow us on social media.
Before You Apply
- Dorset Branch Competency: All applicants must have the right to work in the UK.
- Pre-employment checks are required for all roles, including a criminal records check (national and overseas if applicable).
- Internal applicants should apply via their internal careers account.
- Adverts may close early, so apply as soon as possible.
Diversity & Inclusivity
We are committed to our core value of inclusion at Sanctuary Supported Living. Our organisation values diversity, encouraging applications from everyone regardless of background.
We are a Disability Confident Employer and will make reasonable adjustments throughout the recruitment process to ensure accommodations are provided.
Alongside employing practices that align with a diverse and inclusive workplace, we partner closely with the Home Office to uphold integrity, ensuring a secure, welcoming environment for all.
Sanctuary Supported Living is a trading name for Sanctuary Housing Association and Sanctuary Home Care Limited, both registered as exempt charities.
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