AccorHotel
Housekeeping Attendant - Spa and Wellness
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Housekeeping Attendant (Guest Rooms & Spa Wellness) – Fairmont Cheshire, The Mere
Company Description
Fairmont Cheshire, The Mere is a luxury destination nestled in the Cheshire countryside, renowned for its golf-championship championship course, world-class spa experiences, and exceptional dining. Combining Fairmont’s 5-star elegance with local heritage, the resort delivers unforgettable moments through personalised hospitality, meticulous service, and an ethos of indulgence and excellence. Whether for relaxation, celebration, or business, every visit is designed to be a signature Fairmont experience.
The Role
Your Purpose
As a Spa and Wellness – Housekeeping Attendant, you will shape the pristine, calming, and luxurious atmosphere that defines Fairmont Cheshire, The Mere. Your attention to detail—precisely maintaining guest rooms, upholding brand standards, and ensuring every stay is memorable—lies at the heart of the resorts exceptional hospitality.
Responsibilities
Guest Room Servicing
- Prepare and refresh guest rooms to Fairmont’s world-class luxury standards, ensuring impeccable cleanliness, comfort, and thoughtful presentation.
Core Duties
- Maintain exceptional presentation of bedrooms, bathrooms, and in-room amenities to uphold zero-defect standards.
- Replenish towels, linens, and guest supplies with accuracy and consistency, ensuring VIP and standard rooms meet Fairmont’s highest expectations.
- Report maintenance concerns promptly to floor supervisors and ensure timely resolution to keep rooms in perfect condition.
- Handle guest belongings with discretion, respect, and professionalism.
- Support personalised touches and elevated premium presentation for VIP guests, enhancing their exclusive experience.
- Maintain organised, clean, and fully stocked housekeeping trolleys and storage areas.
- Respond warmly and professionally to guest requests, embodying a guest-first mindset in all interactions.
- Collaborate closely with Floor Supervisors, Housekeeping teams, and Front Office to ensure smooth room preparation and occupancy turnover.
- Follow all cleaning procedures, including deep-cleaning schedules and Fairmont brand standards, while adhering to hygiene, COSHH, and manual-handling regulations.
- Participate in daily briefings and continuous training to uphold service excellence.
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Specialised Tasks
- Assist with lost-and-found items, ensuring accurate, confidential handling.
- Contribute to a respectful, positive, and supportive team environment.
- Uphold Fairmont’s grooming, communication, and service expectations at all times, reflecting the luxury classic Fairmont ethos.
Requirements
Essential Qualifications
- Minimum 1 year of experience in housekeeping or cleaning, ideally in a luxury hotel.
- Strong eye for detail with a true dedication to exceptional standards.
- Proven understanding of cleaning techniques, hygiene protocols, and room presentation standards.
- Awareness of UK health & safety regulations, including COSHH (training provided if required).
- Ability to work both independently and collaboratively as part of a dynamic team.
- Excellent organisational and prioritisation skills, with strict time management to meet fast-paced operational demands.
- Professional and courteous demeanour, naturally guest-focused and capable of resolving issues with grace and diplomacy.
- Physical capability to meet the role’s demands (e.g., lifting, standing, manual handling).
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Key Attributes
- Passion for hospitality—enthusiasm for creating luxury guest experiences and delivering same-rated service excellence.
- Pride in presentation, attention to detail, and a relentless commitment to cleanliness.
- Enthusiastic and positive attitude to collaborative work in a luxury resort environment.
Why Join Fairmont?
What’s in it for you?
✅ Exclusive Employee Discounts:
- Fairmont Cheshire, The Mere Spa & Golf discounts—unbeatable perks for your downtime.
- Fairmont/Friends & Family rates at Raffles and Accor Hotels worldwide.
- 20% off food & beverage at on-site restaurants—from morning coffee to nightcap cocktails.
- Access to the exclusive Colleague Restaurant—dining discounts for team members.
✅ Culture & Growth:
- Be part of The Mere Team, a unique culture of supportive and exceptional colleagues.
- Access to training and development opportunities to hone Fairmont’s world-class service skills.
- Gratitude rewards (1–5 days service award) based on tenure.
✅ Luxury Lifestyle Perks:
- Special guest rates and global hotel discounts for you and your friends & family across Accor’s portfolio.
- 28 days paid holiday, including public holidays—and days off to reflish in your luxury surroundings.
✅ Career Stability & Security:
- Competitive salary with pension contributions.
- Work alongside a team of extraordinary people whose collective passion keeps Fairmont’s standards unparalleled.
Job Category & Details
- Job Type: Permanent, Full-Time
- Location: On-site in Knutsford, Cheshire, North-West England (not remote)
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