Whitbread
Housekeeping - Head Housekeeper
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Housekeeping - Head Housekeeper
Head Housekeeper – London Orpington (Premier Inn) Location: London, BR6 0TW Contract: Permanent Hours: 35 per week Pay: Up to £13.86 per hour
About the Role
Come join our Premier Inn London Orpington as the Head Housekeeper. This is an exciting opportunity to take the next step in your managerial career and lead our Housekeeping team to deliver outstanding cleanliness and comfort for our guests. An ideal start date awaits, so if you have experience in shift leadership, this is your chance to shine.
We’re scouting for someone passionate about homely standards, consistent quality and exceptional customer service. As Head Housekeeper, you’ll oversee the daily operations of the team that ensures guests have a comfortable and stress-free stay. At Whitbread, we pride ourselves on supporting every member of our team—what makes your career training and growth matter to you?
Primary Responsibilities
- Lead by example: Direct and inspire the Housekeeping team, driving them to achieve high standards of cleanliness and presentation.
- Process management: Oversee daily operations, ensuring smooth work schedules, consistent internal processes, and a welcoming standard for guests.
- Guest experience: Work to ensure each guest leaves with a positive impression—they come back to Premier Inn and recommend it explicitly.
- Team enablement: Foster a supportive and motivating work environment for your team, helping the housekeeping department excel.
- Operational excellence: Monitor inventory, stock levels, and supplier partnerships to keep our standards high without overspending.
- Quality assurance: Inspect rooms and public areas to ensure they meet cleaning and hygiene standards before rooms are released or cleaned.
- Health and safety: Ensure compliance with hygiene, safety, and health regulations within the department.
- Continuous Improvement: Seek ways to enhance the team’s efficiency and quality standards, using Whitbread’s tools and systems to help you through the day and grow.
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Experience & Preferences
- Extensive Housekeeping or hospitality experience, ideally at management level.
- Proven track record of leading a team in a fast-paced environment.
- Strong organisational and logistical skills, with the ability to plan for complex cleaning operations.
- Today’s guest needs must be understood: emphasising return visits, comfort and attention to detail.
- Familiarity with Whitbread’s tools and management methods will be advantageous.
- Flexibility to cover various shifts, including weekends and evenings—early hours are sometimes necessary.
Diverse inclusion welcome: Our industry thrives on perspectives and experiences. We’re passionate about an inclusive and supportive workplace and encourage applications from under-represented groups, including women, ethnic minorities, people with disabilities, and members of the LGBTQIA+ community. Any questions about workplace adjustments, part-time or flexible working options? Get in touch—we’re committed to supporting your career preferences.
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Why Join Us?
We don’t just offer a job—we offer a career in hospitality with real opportunities:
- Clear career development: Both immediate roles and long-term career pathing are central to us, from management grades to broader invite opportunities with Whitbread.
- Training and support: ** Whitbread** offers training resources and user-friendly software to overcome any challenge or complexity within day-to-day housekeeping leadership.
- Whitbread Benefits card: Save on Staycations—enjoy up to 60% off Premier Inn rooms and 25% off meals in outlets like Dishoom, Brewster, and Wheatfields.
- Pensions and savings: Access a matching company pension scheme and the option to save as you earn regularly.
- Discounts everywhere: Secure deals including local boutiques, travel, cinemas, supermarkets, and utility bill reductions to save on everyday essentials.
- Welcome breakfast: Complimentary *Premier Inn-style breakfast for two when you join us.
*(Offer valid for stays beyond your reimbursement as a team member-αScreening—terms apply.)
Job Reference: 184968-4492 Advertised: 02 July 2026
Ready to step up? Be the Head Housekeeper Premier Inn London Orpington needs—by application, answer the compulsory questions. Those with further queries—contact us!
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