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We are looking for a hands-on Housekeeping Supervisor to help maintain the exceptional standards our guests expect from a luxury countryside escape. Our accommodation is wonderfully varied, ranging from elegant Manor House rooms to eco-friendly lodges and spacious self-catering cottages. Each space has been thoughtfully designed to connect guests with the natural surroundings while delivering comfort and style. In this role, you’ll ensure every guest arrival feels special — whether it’s a lodge with a private hot tub overlooking the valley or a cosy cottage prepared for a family break. Your attention to detail and pride in presentation will play a key part in creating those all-important first impressions.
Requirements
- Previous housekeeping experience, ideally with supervisory responsibilities
- A strong eye for detail and a passion for maintaining high standards
- Good organisational skills and the ability to manage multiple priorities
- A positive, team-focused approach with excellent communication skills
- A proactive attitude and willingness to support colleagues across departments
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Responsibilities
- Conducting detailed checks across all accommodation types to ensure they meet our high standards
- Supporting the day-to-day coordination of the housekeeping team, including task allocation and priorities
- Helping maintain smooth operations across a diverse and busy resort environment
- Monitoring stock levels of housekeeping supplies and ensuring everything is well organised
- Working closely with Reception, Maintenance, and other teams to ensure rooms are guest-ready on time
- Reporting and following up on maintenance issues to keep accommodation in top condition
- Preparing for guest arrivals, including special requests, to deliver a seamless experience
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Benefits
- Competitive pay, reviewed annually
- Share of service charge
- Discounts on food, drink, and hotel stays
- Complimentary use of the pool and gym
- Employee Assistance Programme
- Staff meals and a well-equipped rest area
- Flexible working options
- Training, development, and genuine career progression opportunities
About The Mole Resort
At The Mole Resort, you’ll be part of a close-knit and engaged team where everyone plays a role in delivering exceptional guest experiences. We foster a culture where people feel valued, supported, and encouraged to grow. Alongside a beautiful working environment, we offer the benefits listed above. If you’re someone who takes pride in creating welcoming spaces and enjoys working as part of a positive, hardworking team in a truly stunning countryside setting, we’d love to hear from you.
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