Village Hotels
Housekeeping Team Leader
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Housekeeping Team Leader
Housekeeping Team Leader | Village Hotel Group
The Role Outline: Your Shift at a Glance
Your focus is to lead our housekeeping team on a day-to-day, hands-on basis, ensuring every guest room and public area is pristine. You’re the operational engine on the floor, stepping in during peak times to support the team, running detailed quality checks, and maintaining high morale. This role demands real-time results, a sharp eye for standards, and excellence in every single shift.
Why Village?
At Village, hospitality is about personality, genuine connections, and creating unforgettable experiences—for guests and teammates.
Experience helps, but here attitude and energy matter more. If you’re friendly, positive, enjoy people, and thrive in fast-paced teams, we’ll equip you with all the tools, training, and growth opportunities needed.
Because it really does take a Village.
How The Village Thrives
Our culture is built on four core commitments:
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We Can & We Do We show up to make a genuine difference and deliver exceptional results daily—at first try, to minimise errors and exceptional room standards.
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We Will We treat each other with respect and dignity, free of ego or drama. Our teams here frontline—with Front Office and Maintenance—to resolve issues fast.
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We Care We invest in team training, support new starters, and step in to help. Guest happiness, community impact, and team wellbeing matter to us.
Your Shift: What You’ll Actually Be Doing
As Housekeeping Team Leader, you’re the frontline leader. Your responsibilities include:
- Hands-On Leadership Work alongside Room Attendants, deliver clear shift briefings, and allocate tasks to balance workload effectively.
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Quality Control Conduct detailed room inspections pre-release, provide real-time feedback, and correct issues immediately.
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Commercial Hustle Optimise linen distribution and stock, minimising waste; monitor team productivity against time targets.
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Communication Maintain accurate room updates in the property management system, escalate operational challenges swiftly, and get rooms ready for guests on time.
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Shift Safety Ensure compliance with health, safety, and COSHH protocols; report hazards or faults instantly.
How We Succeed Together
We believe in no micromanagement. Instead, we empower you to:
- Take ownership of your shifts.
- Spot performance gaps and enhance your team.
- Handle guest requests fluidly on the floor.
We will help you grow:
- Funded qualifications and internal progression opportunities.
- Innovative training programmes, including our Mobile Gaming platform, to grow skills across hotel operations.
Our goal: Excellence in cleanliness and mystery guest metrics.
The Perks: What’s In It For You?
Work-Related Perks
- Gym Membership: 2 complimentary menships at your venue hotel.
- Hotel Stays: Discounted rooms (from £20) across Village’s 35+ hotels.
- Food & Drink:
- 50% off F&B (including grill, café drinks) for yourself and up to 5 guests.
- 75% off Sunday dinner (up to 6 people).
- Family/Friends Discount: 2x relatives receive 25% off F&B, even without your presence.
- Lifestyle Benefits:
- Authentic brand discounts (fashion, beauty, tech etc.) via the Village app.
- Wellness & Healthcare:
- Employee Assistance Programme (24/7 mental health support).
- Flexible mental health days, wellness programmes.
- Fitness perks, financial wellbeing offers (via Wagestream).
- Flexibility: Tailored shift patterns, including birthday off as standard.
- Rewards: pagar holidays, New Year discounts, anniversary gifts, and weekend getaways.
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- Hospitality Hacks:
- 50% off food/drinks on- and off-shift at any Village Hotel Pub & Grill.
- 30% discount at Village hotels’ Starbucks stores.
- Single-use or repeat: From Monikers bakeries to coffee on the go.
- Special Offers:
- Cashback/ discounts with High Street brands & supermarkets (check app).
- Workplace Wellbeing:
- Trained Mental Health First Aiders, mental health leave.
- Full paternity/ maternity benefits, competitive salaries.
- Life insurance, pension scheme.
The Right Energy Includes
✅ Driven by excellence—always setting the next bar. ✅ Pride in service—thrived on detail and customer-centred wins. ✅ Fast yet effective: Enjoys hustle without cutting corners. ✅ Team player & connector: Builds alliances across departments. ✅ Performance ownership: Feels buzz from results and high customer satisfaction. ✅ Infectious energy & attitude: Must-haves our guests feel too.
Why Join Us?
We’re not after perfect CVs. We want leaders who can:
- Inspire and engage, driven by sleep positivity.
- Lead with standards guests hope to experience.
- Bring personality, drive, and ambition to each shift.
Tell us your story: Share why you love working with people—and let’s see if you’re our next match.
Ready to play the Village way? Apply now.
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