Vadella
Housing Account Manager
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Housing Account Manager
Location: Midlands/South (Hybrid working and travel to client sites as required)
Salary: £38,251.20 - £43,534.40 per annum (dependent on experience, qualifications and competencies)
Job Type: Full-time | 40 hours per week
About Us
Bradley Environmental Consultants is one of the UK's leading environmental compliance consultancies. Established for over 34 years, we provide nationwide specialist services across asbestos, water hygiene, legionella, occupational hygiene, health & safety and training. Our reputation is built on technical excellence, exceptional customer service and investing in our people.
Due to continued growth and an expanding national client portfolio, we're looking for an experienced and motivated Housing Account Manager to join our Technical Team. This is an exciting opportunity to take ownership of our housing association client accounts, leading operational delivery while building strong, long-term relationships with social housing providers.
The Role
As Housing Account Manager, you will be the operational lead for our housing association client accounts, ensuring asbestos surveys, air monitoring, reinspections and consultancy services are delivered safely, efficiently and to the highest standards.
Working closely with the Operations Manager, you'll oversee the day-to-day delivery of services, managing a team of Technical Administrators responsible for scheduling alongside a dedicated team of Asbestos Surveyors and Analysts. You'll play a key role in resource planning, operational performance and client satisfaction, ensuring housing association contracts are delivered in line with contractual requirements and industry standards.
This is an excellent opportunity for an experienced operational manager looking to progress their career within a respected and growing environmental consultancy.
Key Responsibilities
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- Manage the day-to-day operational delivery across all housing association client accounts.
- Work closely with the Operations Manager to coordinate resources, balance workloads and ensure housing association client delivery aligns with wider business priorities.
- Lead, support and develop a team of Technical Administrators responsible for scheduling asbestos surveys, air monitoring and reinspection programmes.
- Oversee a dedicated team of Asbestos Surveyors and Analysts, ensuring work is effectively allocated and delivered within agreed timescales.
- Act as the primary point of contact for housing association clients, building strong working relationships and ensuring exceptional levels of customer service.
- Monitor operational performance, turnaround times and reporting quality across all client accounts.
- Identify and resolve scheduling conflicts, resourcing challenges and service delivery issues before they impact clients.
- Ensure all work is delivered in accordance with the Control of Asbestos Regulations 2012, HSG264, company procedures and client-specific requirements.
- Produce operational and performance reports for senior management and support client review meetings.
- Support the recruitment, training and ongoing development of Technical Administrators, Surveyors and Analysts.
- Drive continuous improvements across scheduling, operational processes and client communication.
- Undertake line management responsibilities, including performance management, appraisals and Continuing Professional Development (CPD) planning.
The Ideal Candidate Will Have
- Proven experience managing teams within an asbestos consultancy, surveying or compliance-led environment.
- A strong understanding of asbestos surveying, air monitoring and reinspection services.
- Experience managing multiple client accounts, ideally within the housing association or social housing sector.
- Excellent leadership and people management skills.
- Strong organisational skills with the ability to manage multiple priorities in a fast-paced environment.
- Excellent communication and relationship management skills, with experience engaging stakeholders at all levels.
- A sound understanding of the Control of Asbestos Regulations 2012, HSG264 and associated industry guidance.
- BOHS P402, P403, P404, P405 or equivalent qualifications (highly desirable).
- Good IT skills and experience using operational management systems.
- A flexible approach to working.
- A full UK Driving Licence.
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What We Offer
- Competitive salary of £38,251.20 - £43,534.40 per annum, dependent upon experience, qualifications and competencies.
- £4,000 joining bonus for qualified candidates who apply directly to Bradley Environmental Consultants and complete 12 months' continuous service.*
- Flexible working and time off in lieu to support work-life balance.
- Paid travel time.
- Company vehicle.
- Company-paid healthcare plan.
- Company pension with employer contributions.
- 22 days annual leave, increasing with length of service, plus bank holidays.
- An additional day's annual leave for your birthday.
- Contractual sick pay.
- £1,000 employee referral scheme.
- Ongoing professional development, including funded BOHS (or equivalent) qualifications.
- Excellent career progression opportunities within a growing nationwide consultancy.
*Joining bonus is payable to qualified candidates who apply directly to Bradley Environmental Consultants, are offered employment and complete 12 months' continuous service. All offers of employment are subject to a satisfactory Enhanced DBS check.
If you're an experienced operational manager with a strong background in asbestos consultancy and a passion for delivering outstanding service to housing association clients, we'd love to hear from you.
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