Hays
Housing Administrator (12 Month FTC)
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Your New Company
A well-respected and well-known local organisation.
Your New Role
This is a newly created Housing Administrator job being offered on a 12-Month Fixed Term Contract. This is a varied and 'hands-on' administration job which will suit someone who is used to working as part of a small team. Duties include but not limited to:
- Provide administrative support for all aspects of housing management, including lettings, tenancy management, and rent administration.
- Be the first point of contact for housing-related enquiries.
- Liaise with tenants, contractors, and other stakeholders.
- Prepare correspondence, reports, and tenancy documentation.
- Scanning and filing of documents.
- Arrange travel and meetings as required.
- Support the Housing Team with complex case management.
- Answer telephone calls, e-mails, greet visitors, and accept deliveries.
- Check and validate housing application forms received are correct, liaising with applicants to resolve any anomalies or errors.
- Support the Housing Officer to maintain an accurate housing waiting list and carry out annual reviews.
- First point of contact for repairs and maintenance queries from tenants, contractors, and colleagues.
- Liaise with contractors and maintenance teams to arrange appointments and access.
- Update customers on repair progress, maintain clear and professional communication.
- Reconcile works orders against invoices and resolve discrepancies.
- Monitor statutory compliance across the housing portfolio including gas, electrical, fire, asbestos, legionella, and other relevant safety checks.
- Maintain up-to-date compliance records, certificates, and databases.
- Support tenant satisfaction surveys and action plans.
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What You'll Need to Succeed
To succeed in this job, you will require a minimum of:
- 2 years' current administration experience, ideally within housing or a technical/regulated environment.
- Facilities or H&S administration experience would be beneficial.
- Keen eye for detail and an appreciation for processes.
- The ability to manage your own workloads.
- The ability to work as part of a small team who are comfortable covering each other's work.
- Great communication and people skills.
- Strong organisational and prioritising skills.
- Great IT skills and the ability to learn quickly.
What You'll Get in Return
In return, you will have the chance to join a friendly and collaborative team.
- Monday to Friday 9-5 (1 hour lunch) - 100% office-based.
- On-site parking.
- 25 days annual leave + stat and additional days off at Christmas (discretionary).
- Great value added benefits.
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What You Need to Do Now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Desired Skills and Experience
- 2 years' current administration experience, ideally within housing or a technical/regulated environment.
- Facilities or H&S administration experience would be beneficial.
- Keen eye for detail and an appreciation for processes.
- The ability to manage your own workloads.
- The ability to work as part of a small team who are comfortable covering each other's work.
- Great communication and people skills.
- Strong organisational and prioritising skills.
- Great IT skills and the ability to learn quickly.
Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk.
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