Bath & North East Somerset Council
Housing Advisor
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At Bath & North East Somerset Council we have one overriding purpose to improve people’s lives.
It’s an exciting time to be working in housing at Bath & North East Somerset. We are implementing an organisational change programme and have recently launched our Housing Plan 2025-30 which sets out ambitious actions for housing over the next 5 years.
We are now looking for an enthusiastic Housing Advisor to join our high performing Housing Options and Homelessness Team to make a real difference supporting families and individuals at risk of homelessness.
About The Role
The postholder will work within the Housing Options & Homelessness Team to deliver a high-quality service aimed at preventing and relieving homelessness. The team consists of 12 members of staff who provide housing advice and assistance, homelessness assessment and temporary accommodation where needed.
B&NES is a high-performing Council with relatively few households in temporary accommodation, reflecting the team's excellent work.
The role is primarily based in Bath, but you may need to work from other locations in the district, including Keynsham and Midsomer Norton. There is also the opportunity to work from home by agreement.
About You
You will have:
- Knowledge of housing and homelessness legislation and experience in providing frontline housing options or homelessness services.
- A degree and/or a relevant specialist housing qualification in Housing Advice or equivalent.
- Excellent communication skills in all forms with the ability to influence, use empathy to understand complex situations.
- Be capable of performing efficiently and effectively in a high-pressure, fast-paced environment, handling challenging client behaviours with composure, integrity and effectiveness.
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The role also requires excellent record keeping as well as IT skills. Experience of housing databases would be an advantage. You will need to have good communications skills.
You Can Expect
- A comprehensive induction
- Regular supervision with your line manager
- Extensive training opportunities, through the council’s training package covering IT skills and Safeguarding and Child Protection courses
- Career development opportunities for example, apprenticeships, qualifications, shadowing and coaching opportunities
If you are interested in this post and require more details or just to chat through the role and what’s involved, please contact Amanda Taylor, Assistant Team Manager Housing Options on 01225 396336 or email or Victoria Canavan, Senior Housing Advisor on 01225 396261 or email
Interview date: TBC
No agencies please.
Please note, BANES Council operates a policy of prior consideration for roles for any individual on the Council’s at-risk register (redeployee). This means should a redeployee express an interest in this role, providing they meet the essential criteria for the role they will be considered ahead of external applicants.
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Please note that this advert may close earlier than the stated closing date due to high demand. We advise all interested candidates to apply as soon as possible.
About Bath And North East Somerset Council
Working at Bath and North East Somerset provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services.
Why Bath and North East Somerset Council?
We offer a wide range of benefits, to ensure that you are paid fairly for your work, have the flexibility to enjoy a great work/life balance, and have the support you need. Go to
At Bath and North East Somerset Council we have one overriding purpose to improve peoples lives. Find out more about our values at
We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us. Find out more on our commitment to Equality, Diversity and Inclusion at
We are a Disability Confident Employer find out more at
The Council is committed to having a diverse and inclusive workforce. Applications for job-share, part-time and flexible working arrangements are welcomed and will be considered in line with business needs.
Please note that this role is subject to a Basic DBS Check.
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