Leicester City Council
Housing Allocation and Lettings officer
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Reference: REQ7386
Description: Full Time / 37 Hours Per Week / Permanent
Play a key role in advertising, allocating and letting properties.
The Property Lettings Team work collaboratively with Registered Providers of social housing in Leicester to facilitate advertising and lettings of available homes to applicants from the Council’s register. Working closely with the Housing Management, Voids, Registration Team officers, and support services, our key objective is to let void properties in a timely manner, ensuring accurate allocation in line with our policies.
This is a full-time, permanent post working 37 hours per week, Monday to Friday. You’ll be based St Marks Housing Office, but you’ll have the flexibility to work from home or other council buildings. You’ll be expected to attend onsite appointments with prospective tenants in our available properties therefore you’ll be able to travel across the city.
What You’ll Be Doing
- You’ll market, allocate and let residential properties to new tenants, and undertake efficient management of residential lets.
- You’ll ensure that available Council and Registered Provider partners properties are accurately advertised through our Leicester HomeChoice, Choice Based Lettings website, ensuring all property details are correct to ensure accurate allocation as per the allocations policy.
- Offering support and advice, you’ll ensure customers are eligible to apply for social housing.
- You’ll carry out background checks on, as well as income checks on households to check that they are eligible and qualify for an offer of Social Housing, undertake referrals to support services, provide benefits advice, and complete tenancy sign-ups.
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What You’ll Need
- With experience of providing good customer service, you’ll have experience working with vulnerable people, especially when faced with challenging and emotive circumstances.
- With an understanding of the allocations policy and relevant legislation, you’ll be able to allocate and let properties to the most eligible applicants.
- Using good interpersonal and communication skills, you’ll ensure customers have everything in place to help them in their new home.
- Proficient in IT, you’ll accurately create and maintain property details on our Housing System.
- You’ll be flexible, adaptable, and a strong team player.
What We Can Offer You
- As well as the satisfaction of helping to improve thousands of lives across Leicester, you can look forward to a work environment that encourages a healthy work/life balance.
- You’ll enjoy generous annual leave, membership of the Local Government Pension Scheme and the option of flexible working.
- We’ll also give you the chance to develop your skills and expertise with a variety of training and development opportunities.
- In addition, you can choose from several flexible benefits, including discounts on city buses and trains.
- For an illustrative value of your benefits package, take a look at our benefits calculator.
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Join us
We’re committed to recruiting a diverse and highly-talented workforce as we continue to build a council that is fitting and representative of our great city. That’s why we’ve designed our recruitment process to put you at your ease, make you feel welcome and bring the best out of you. We’ll do all we can to make our recruitment process as fair as possible. To help you with your application, take a look at the ‘our approach to recruitment’ page.
For a chat about this post, please contact Tracy Kiffin via email to Tracy.Kiffin@leicester.gov.uk
Interviews will take place w/c 10th August 2026.
Region: Central
Location: Hybrid working - Home and Leicester City Offices
Salary: GBP35,412- GBP38,220 Per Year
Package: Total benefit value (includes pension contribution and full holiday entitlement): GBP52,115
Contractual hours: 37
Basis: Full time
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