Ekaya Housing Association
Housing And Support Team Leader
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About the Role
Ekaya Housing Association are looking for a housing professional with a laser focus on customer service and satisfaction.
Job Requirements
We are looking for someone who is an experienced Housing and Support Team Leader with a positive outlook and a proactive hands-on approach. The ability to develop strong relationships with a broad range of internal and external stakeholders will be key.
As a personable, empathetic professional, you will build strong relationships with customers, colleagues and stakeholders.
You will also have experience and aptitude in:
- Supported Housing or related services.
- Proven team leadership or supervisory experience.
- Good understanding of housing law, safeguarding, and tenancy management.
- Strong organisational, communication, and IT skills.
- Commitment to customer service and resident empowerment.
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While having:
- Relevant qualification (e.g., CIH, Health and Social Care) or willing to study for these qualifications.
- Experience working with vulnerable adults, e.g., those with mental health needs, substance misuse, or homelessness.
As part of the housing management team reporting to the Housing and Partnership Manager and working closely with residents and all internal departments, you will live and breathe the values of Ekaya and ensure that the voice of the customer is heard. This is an exciting time to be joining Ekaya, we have ambitious growth plans, and you will need to be comfortable working directly with our customers providing First Class services and finding solutions when things do go wrong.
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Benefits
We offer an excellent package which includes:
- Competitive salary
- 7% employer pension contribution
- 4 x life insurance
- Employee Assistance Programme
- 25 days holiday plus public holidays, rising to 30 days after five years continuous service
- Health benefits
Application Process
To apply, please submit a current and up to date CV along with a personal statement to recruitment@ekaya.co.uk. Ideally in no more than two pages, we want to see evidence of how your work experience relates to the requirements set out in the role specification.
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