Places for People
Housing and Wellbeing Coordinator
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At Places for People, we hire People, not numbers!
So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work.
As the UK's leading Social Enterprise, we don't discriminate based on any protected attribute. In fact, we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees.
So, what are you waiting for? Join a Community that cares about you!
Please note: This is a fixed term contract until 31st of March 2027.
More About Your Role
- You'll deliver high-quality housing and wellbeing services that promote independence, safety, and social connection.
- You'll welcome new customers, support them to settle in, understand their individual needs, and keep support plans up to date.
- You'll help create a vibrant scheme by encouraging engagement, social activities, and use of communal spaces, while building strong relationships with customers, families, colleagues, and external partners.
- You'll manage tenancies end-to-end, respond to concerns early, support customers with queries, and help prevent issues from escalating.
- You'll also play a key role in maintaining a safe and well-managed environment, working with contractors and partners to manage health and safety, compliance, repairs, and adaptations, while contributing ideas to improve services and support the growth of Living Plus.
More About You
- You're people-focused, approachable, and confident in building relationships with a wide range of individuals.
- You communicate clearly, handle challenging situations calmly, and care about delivering great service.
- You're organised, comfortable using IT systems, and able to manage a varied workload while keeping accurate records.
- Most importantly, you share Living Plus and Places for People values and are motivated by helping older people live well, independently, and with dignity.
Essential Criteria
- Experience working in a customer-facing role, engaging positively with a diverse range of people.
- Strong communication and resilience, with the ability to handle challenging situations sensitively.
- Good IT skills, including confidence using Microsoft and web-based systems.
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Benefits
- Competitive salary with annual reviews.
- Matched pension contributions up to 7%.
- 35 days holiday (including bank holidays) – with the option to buy/sell days.
- Ongoing training and development.
- Discounts and exclusive offers from top retailers, cinemas, and more.
What's next?
If you meet the criteria and are ready to make the next step in your career, then apply following our simple 5-minute application process, upload a CV, and a supporting statement which demonstrates how you meet the requirements of the role. If you have any questions, please email the recruitment team.
As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided you meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application.
We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We're happy to work with you to ensure you have the opportunity to perform at your best.
If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on.
Please note that we may bring the closing date forward if we receive a large number of quality applications. If you are interested in this role, we would advise applying immediately to avoid disappointment.
If you are using a mobile device such as an iPad, then ensure your CV is stored in the cloud; we currently support Google Drive, OneDrive, and Dropbox.
We understand the importance of a supportive and inclusive work culture, so please talk to us at interview about flexibility you may need. We can't promise to give you exactly what you want, but we promise not to judge you for asking. For this role, we are open to discussing the possibility of reduced hours, flexible start and finish times, or compressed hours.
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If you are a recruitment agency, please note, we operate a PSL and do not take cold calls.
Safeguarding
At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect.
We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment.
By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.
Armed Forces
We are proud to support the Armed Forces Covenant. Places for People will guarantee an interview for any candidate who is serving or has formerly served in the Armed Forces, as a reservist, armed forces veteran (including the wounded, injured, and sick), cadet instructor, and military spouse/partner and who meets the essential criteria for the vacancy.
Disability Confident
We are proud to be a member of the Disability Confident scheme certified as Level 2 Disability Confident Employer. This helps us to successfully employ and retain people with disabilities and health conditions. Disabled applicants who meet the essential criteria for a vacancy will be guaranteed an interview. The Equality Act 2010 (Disability Discrimination Act 1995 for NI) defines a disabled person as someone who has a physical or mental impairment that has a substantial and long-term negative effect on their ability to do daily activities.
Neurodivergent
Neurodiverse individuals have highly valuable skills, and we recognise that a traditional interview process sometimes works against them and doesn’t allow them to self-advocate. Neurodiverse applicants who meet the criteria for a vacancy will be guaranteed an interview.
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