Hatched Recruitment Group
Housing Choices Case Officer
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Housing Choices Case Officer
A local authority is looking for an experienced Housing Choices Case Officer to join their Housing Choices team on a temporary basis. This is an excellent opportunity for a homelessness professional who can hit the ground running, take ownership of an existing caseload, and deliver a high-quality service to customers facing housing difficulties. This is a hybrid role, with candidates required to attend the office in Coalville at least twice per week on a rota basis.
Key Responsibilities
- Manage an existing homelessness caseload from day one.
- Prevent homelessness by providing comprehensive housing advice and exploring all available housing options.
- Carry out homelessness assessments and investigations in line with current legislation.
- Make legally robust decisions and discharge homelessness duties in accordance with the Homelessness Reduction Act 2017.
- Work closely with internal teams and external partners to achieve positive outcomes for customers.
- Deliver a customer-focused, outcome-driven service while maintaining accurate case records.
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Essential Requirements
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- Previous experience managing a homelessness caseload under the current homelessness legislation is essential.
- Proven experience working with the Homelessness Reduction Act 2017.
- Strong homelessness casework experience with the ability to work independently.
- Experience within housing advice, housing options, or homelessness prevention.
- Knowledge of housing legislation relating to homelessness duties.
- Experience supporting vulnerable customers with housing or housing support issues.
- Understanding of Choice Based Lettings schemes.
- Experience using Jigsaw is highly desirable.
- Excellent communication, negotiation, and organisational skills.
- Full UK driving licence.
- Eligibility to work in the UK.
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