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Housing Contracts Manager – New Opportunity!
BD Group is seeking an experienced and motivated Housing Contracts Manager to oversee the delivery and performance of housing maintenance and service contracts. This is an excellent opportunity for a commercially aware and customer-focused professional with strong contract management expertise to help deliver safe, compliant, high-quality, and value-for-money services for residents.
Key Responsibilities
- Manage the delivery of housing maintenance, responsive repairs, planned works, and specialist service contracts.
- Monitor contractor performance against Key Performance Indicators (KPIs), Service Level Agreements (SLAs), and contractual obligations.
- Ensure contracts are delivered in compliance with relevant legislation, procurement regulations, health and safety requirements, and organisational policies.
- Develop and maintain strong working relationships with contractors, residents, consultants, and internal stakeholders.
- Monitor contract budgets, authorise expenditure where appropriate, and ensure effective financial control.
- Chair and facilitate regular contract review meetings, performance reviews, and audits.
- Identify operational, commercial, and compliance risks and implement effective mitigation measures.
- Investigate complaints, manage contract disputes, and ensure resident concerns are resolved promptly and professionally.
- Produce performance reports, management information, and recommendations for senior leadership teams.
- Lead or support contract mobilisation, procurement exercises, tender evaluations, and contract renewals.
- Drive continuous improvement initiatives to enhance service quality, efficiency, compliance, and resident satisfaction.
- Promote a culture of accountability, customer focus, and operational excellence across all contract activities.
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Qualifications, Skills & Experience
- Degree, HNC/HND, or equivalent qualification in Construction, Building Surveying, Housing, Facilities Management, or a related discipline.
- Professional membership, or working towards membership, of a recognised body such as CIH, RICS, or CIPS.
- Proven experience managing contracts within social housing, local authority, or property services environments.
- Experience overseeing repairs, maintenance, planned works, or compliance-related contracts.
- Strong experience in contractor performance management and service delivery monitoring.
- Experience managing budgets, financial reporting, and contract expenditure.
- Knowledge of procurement processes, tender evaluations, and contract mobilisation activities.
- Demonstrable experience managing stakeholder relationships and resolving customer complaints effectively.
- Strong understanding of housing compliance, building safety, and asset management principles.
- Excellent IT skills including Microsoft Office applications and contract management systems.
Skills & Abilities
- Excellent contract negotiation and supplier management skills.
- Strong analytical and problem-solving capabilities.
- Commercially aware with sound financial management skills.
- Strong leadership and stakeholder management abilities.
- Excellent communication skills, both written and verbal.
- Ability to produce detailed reports, performance analysis, and management presentations.
- Strong organisational skills with the ability to manage multiple priorities.
- Ability to make informed decisions and manage risk effectively.
- Customer-focused approach with a commitment to service excellence.
- Resilient, adaptable, and able to perform effectively in a fast-paced environment.
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Working Arrangements
- Working pattern: Full-time
- Contract: Permanent
- Location: Hybrid working arrangement (details to be confirmed)
- Reporting to: Executive Director, BDMS
- Responsible for managing housing maintenance and service contracts across the portfolio
About Us
BD Group was created by the London Borough of Barking & Dagenham to deliver positive economic, environmental, and social change. We provide a range of high-quality facilities, housing, and property services across London and the Southeast, with a strong commitment to supporting local communities. Our mission is to help people live, work, and grow by delivering safe, reliable, and customer-focused services that create long-term value for residents, clients, and stakeholders.
Benefits
In addition to a competitive salary, our benefits package includes:
- ❤ Heart Hub rewards, perks & benefits platform
- ❤ Private Medical Insurance
- ❤ Group Life Assurance
- ❤ Pension Scheme
- ❤ 26+ days annual leave
- ❤ Family-friendly policies supporting work-life balance
- ❤ Health & wellbeing support, including Employee Assistance Programme (EAP)
- ❤ Career development and training opportunities
- ❤ Free on-site parking at our head office
- ❤ A supportive and collaborative team environment
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