Citizens Advice
Housing Expert
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Housing Expert
Location: Blended between office and home (England and Wales). Time in office negotiable Salary: £46,375 plus London Allowance of £3,612 if applicable
Fundamentally the role is to provide legal and advice expertise in housing law to Citizens Advice internal teams and to the Citizens Advice network of local offices, assisting the delivery of housing advice across the Citizens Advice network. As well as working in the Advice Knowledge ‘home’ team (to ensure opportunities for continuous professional development and create consistent communities of practice), the role will involve working in multidisciplinary ‘away’ teams.
It will involve supporting development in technology and automation, delivering webinars and online learning, and working in a multidisciplinary way. The role will involve and be open to implementing new ways of working and supporting outcome based working across the Advice department.
Please provide details in your cover letter to evidence the following essential criteria. Please make sure your cover letter provides evidence for the essential criteria succinctly.
Excellent presentation and communication skills, with the ability to explain complex decisions and implications to non-technical audiences Experience interpreting legislation, giving credible, appropriate and high quality legal guidance and advice in housing law to a range of audiences via different channels (e.g. face-to-face, over the telephone and online). A high degree of awareness of the subjects external context and crossover with other legal areas
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Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.
Do you want to work for an organisation that makes a difference, every single day, to people from all walks of life? The people that turn to Citizens Advice need help overcoming an obstacle in their lives – from debt to evictions to trouble at work – and you can be key to them getting the support they need in the quickest, easiest, and most effective way.
Equity, Diversity and Inclusion (EDI) is of strategic importance within the organisation and recognised as integral to all we do as a service.
Central to pursuing our EDI mission is building diverse and inclusive teams in which everyone has a sense of belonging. We believe inclusion is a social justice issue - a principle that underpins our all EDI work. To that end, we particularly welcome applications from people we would like to see better represented in our organisation and sector - people of colour, LGBTQ+ people and disabled people. We follow the social model of disability. We will offer an interview to disabled candidates who indicate they wish their application to be considered under our Disability Confident Interview Commitment where they meet our selection criteria in their application. Some of our roles attract a high volume of applications and in some circumstances where it is not practicable or appropriate, we may limit the number of interviews offered to disabled and non-disabled candidates. We will provide reasonable adjustments as needed.
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We’re a flexible employer, so this role may suit anyone who’d prefer a flexible arrangement to help their work/life balance, many of our colleagues spend most of their time working remotely. Whilst we prefer a blended approach between a local office, if one is near you, and home we’re open to being flexible on location, occasionally a role may require you to be based in a certain location if that's the case it will be detailed in the advert or job description. This can be discussed in more detail during your interview.
The National Citizens Advice operates from offices in England and Wales, with 4 regional offices based in Cardiff, London, Birmingham and Leeds, therefore all successful applicants must be based within England or Wales.
Please be aware that Citizens Advice is not a sponsoring organisation. Therefore the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently.
We have been awarded the top charity in Third sectors' employer index, where it's recognised that Citizens Advice is an organization that not only prioritizes the people we serve but also values the wellbeing of its employees.
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