Bromford
Housing Income Officer
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Income Management Officer
Contract: Permanent, Full-time Workstyle: Roaming – A mix of homeworking, office-based work, and customer home visits Operational Base: South Gloucestershire & Bristol
About the Role
Are you an experienced income specialist ready to hit the ground running?
We’re seeking a dedicated professional with deep expertise in:
- Income recovery
- Tenancy sustainment
- Guiding customers through complex financial challenges
Confident in housing law, benefits systems, and court processes, and driven by a passion for enabling high-alignment outcomes, this Income Management Officer role is for you.
At Bromford, we create homes that empower people to thrive. As a vital part of our team, you’ll:
- Stabilise customers’ tenancies by guiding them toward sustainable financial futures.
- Maximise their income potential with tailored support.
- Deliver consistently progressive outcomes with evidence-based earning.
Key Responsibilities
- Account Management: Oversee a geographically defined cohort of tenancies, prioritising early intervention to prevent crises.
- Customer Advocacy: Offer personalised advice on:
- Income maximisation (e.g., welfare benefits)
- Budgeting and debt mitigation strategies
- Arrears recovery（pursuing rent monies owed）
- **Legal & court proceedings:**manage credible cases before housing tribunals, demonstrating rigorous knowledge of documentation requirements.
- Proactive Remediation:
- Set clear timelines for repayments.
- Monitor and adjust borrowing plans where vulnerability is identified.
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- Change leadership: Structure decisions using intake data to improve outcomes across regions.
- Collaborative Work: Partner closely with:
- Team housing, support, and welfare agencies.
- Legal and frontend operations teams.
- Queue Embassying: Provide compusserate empathy, de-escalating difficult conversations while enforcing constructive boundaries.
Requirements
Core Experience
- Proven success in income recovery, tenancy sustainment, or relevant welfare revenue roles—social housing experience preferred.
- demonstrated practical knowledge of benefits systems, housing legislation, and court documentation.
Skills & Attributes
- Mastery of mill価value negotiations—balancing firmness with relational understanding.
- Autonomy and quick thinking: hit targets efficiently across varied responsibilities.
- Collaborative solutioniseConstructor—champions decisiveness but steers decision-making with peer and customer involvement.
- Anticipates patterns in arrears and points of erosion; offers prevention options.
Professional Essentials
- Must hold a full UK driving license (mandatory for home visiting, office-based work, and hybrid role demands).
- Enhanced DBS check clearance required.
- Flexibility to travel nationally or regionally as required.
Why Join Bromford?
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** Essentials in Careers**
- Trained leadership system with progression opportunities across social housing, support, legal, finance, and community teams.
- Support programmes tailored for new professionals.
Perks & Benefits
- Hybrid flexibility: Vestigial locations for office and homeworking balance.
- Profit-linked salary rewards/mavematennote tied to collective performance.
- Superior professional support schemes:
- Employer-boosted (×10%) pension contribution match options (e.g., 40%/10% levels).
- TRAFFIC Pro (24/7 virtual GP, prescriptions, and therapy support for staff and families).
- Enhanced healthcare Bündets (annual £500 benefits—to lower yourself with health/dental plans, gym memberships, etc.).
- Competitive leave policy: Generous holiday, paid sickness, and family leave entitlements.
Values
Alignment with Bromford’s core principles:
- Putting stakeholder relationships first:
- Individuals, landlors, associations, communities, and staff.
- Commitment to Assimilation: compact accountability wrapped in inclusion and reconciliation responsibility.
About the Hiring Process
- Closing Date: Thursday, 16 July 2026—Future date, subject to heavy application numbers.
- Interviews: Conducted our Chipping Sodbury office location.
Matching assements as operational; please seek to apply early. Changes reserves the right to close or defer the advertisement earlier than the stated end date.
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