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Housing Management Coordinator
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Housing Management Coordinator
Housing Management Coordinator
Pay: £27,500 per annum (pro-rata), £14.06 per hour Great benefits including Health Cash Plan
Employment type & hours: Permanent, part-time (22.5 hrs per week on a rota system including weekends)
Location: Wilkinson House, covering properties across Wymondham & Norwich
About the Role
"Home, a place where you belong."
This is a great opportunity for a Housing Management Coordinator to join our team here in Wilkinson House. As our Housing and Property specialist, you’ll focus on tenancy support for our customers, ensuring their homes are safe and well-maintained.
Providing a housing management service, you’ll support them to manage and maintain their tenancy and rent accounts, with the aim of helping them move on to secure, long-term accommodation.
What You’ll Do
You’ll work with customers who have experienced homelessness, with a variety of needs, including:
- Offending
- Physical/mental health issues
- Substance misuse
Key responsibilities include:
- Engaging and involving customers in their tenancies while ensuring their properties are homes they can be proud of.
- Assisting with housing benefit claims to ensure funds reach their rent accounts.
- Issuing and signing warning letters and notices, potentially involving court proceedings.
- Preparation of vacant or void properties for reoccupation, adhering to set timescales.
- Ensuring health and safety compliance, and maintaining property standards.
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Why Join Us?
This is more than a job—it’s a place where you feel valued. You’ll enjoy:
- Great training
- Support from a friendly team
- An opportunity to make a real difference every day
- Recognition as one of the UK’s top 10 Great Places to Work!
What You’ll Need
Essential Requirements:
- Experience in managing a housing management caseload, including overview of landlord and housing management duties.
- Proven knowledge of:
- Re-letting of rooms or units
- Rent collection
- Taking formal tenancy action when necessary.
- Ability to take on a lead role within the team, providing guidance and support to colleagues.
- Self-motivation with confidence in positively influencing people from diverse backgrounds.
- Comfortable collaborating with:
- Colleagues across the business
- External partners
The Practical Details
- Rota system: Monday–Friday with one weekend shift every two weeks.
- Location: Wilkinson House, Wymondham (with travel across properties in Wymondham & Norwich).
- Technology skills: Experience using systems for:
- Support plans
- Benefit claims processing
- Tenancy sign-ups.
- Mobility:
- Valid driving licence required.
- Vehicle must also be insured for business use—with mileage reimbursed.
- DBS check:
- Enhanced Disclosure & Barring Service (DBS) check required.
- We’ll pay for this.
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What’s in It for You?
Benefits:
- 34 days’ leave (including bank holidays and a "me day" for personal use), increasing to 39 days.
- Time off for volunteering.
- Health Cash Plan, saving over £1,140 per year, covering:
- Dental
- Optical care
- Prescriptions
- Alternative therapies
- Over 800 high-street discounts on:
- Groceries
- Holidays
- Days out
- Electronics/bikes/cars
- Career growth with internal promotion opportunities.
- Colleagues valued for their wellbeing (ranked 10th in the UK for Workplace Wellbeing)—with additional support tools available.
Find Out More
- Apply directly to view the full Housing Management Coordinator Job Description.
- Discover more about our organisation and get support with your application.
- Qualified early? Roles close unexpectedly—don’t delay!
For reasonable adjustments, contact: recruitment@homegroup.org.uk
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