Home Group
Housing Manager
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Housing Manager
Housing Manager – Income & Arrears Specialist Salary: £32,000 to £38,000 per annum (dependent on skills and experience). Location: Hybrid (Watford, St Albans, Rickmansworth) Role Type: Permanent, full-time (37.5 hours per week)
About the Role
A specialist Housing Manager will focus exclusively on income and arrears recovery, helping customers maintain their homes while safeguarding the business’s investment.
- Hybrid working model with 1-2 days per week visiting customers in the community for arrears checks and court duties.
- A specialised role without estate inspections or anti-social behaviour management.
- Home-based, with a flexible approach tailored to your working style.
What You’ll Do
- Proactively manage rent accounts to reduce arrears and prevent bad debt.
- Agree realistic repayment plans balancing customer needs and business objectives.
- Support customers to maximise income via benefits and financial assistance.
- Progress towards meeting defined revenue targets.
- Identify and mitigate financial risk using data-driven insights.
- Represent the organisation in court and collaborate with internal stakeholders.
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Why Join Home Group
- Clear specialism with autonomy in your field, working across multiple patches for variety.
- Flexibility and professional development opportunities, paving a career progression pathway within Home Group.
- Proud of being nominated as one of the UK’s Great Places to Work.
What You’ll Need
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Proven experience in rent account management, arrears recovery, or income recovery.
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Strong negotiation skills, combining empathy with decisive decision-making.
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Knowledge of welfare benefits or income maximisation tools (experience preferred).
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Self-motivated organisation with the ability to manage workload independently.
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Customer-first mindset—balancing support with firm yet fair outcomes.
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A full driving licence and access to a vehicle (business use).
Additional Workplace Support
- Budding Housers: Inclusion, wellbeing initiatives, and diversity networks.
- Flexible scheduling: Manage your own diary, working Monday–Friday with built-in flexibility.
How You’ll Work
- Diary Administration: Weekly accountability with monitoring against income targets.
- Location: Primarily home-based, 2–3 geographical patches, with 1–2 business days each week on the road.
- Vehicle Requirement: Must contribute a vehicle insured for business mileage, remunerated at Home Group mileage rates.
- DBS Check: An enhanced DBS voucher will be issued (cost covered by Home Group).
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Benefits
- Leave: 34 days per year (rising to 39) including bank holidays and Springbank’s “Magical Me Day.” Option to buy 5 additional paid days each year.
- Volunteering: 2 paid volunteer days annually.
- Pension: Matching contribution (up to 7% of salary) with the addition of life insurance (3× salary).
- Instant Pay Access: Stream card integrated with rolling on-demand access to a proportion of salary earnings each week.
- Discount Programme: 800+ online retailer, holidays and fashion partners including hardware stores, flights, transport, dining and more.
Next Steps
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curative candidate adjustments queries: send them to recruitment@homegroup.org.uk
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