Home Group
Housing Manager
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Housing Manager
Housing Manager (Income & Arrears Specialist) – Permanent Full-Time (Hybrid)
Salary: £32,000 to £38,000 per annum (dependent on skills and experience) Holiday entitlement: 34 days (rising to 39) + 5 optional buy days per year, plus voluntary paid days and a dedicated "me day" Health benefits: Cash plan saving up to £1,140 per year for you and your children
Location & Flexibility:
- Hybrid role covering Watford, St Albans & Rickmansworth
- Mostly home-based, with 1–2 days per week on the road (for arrears visits & court)
- No estate inspections or anti-social behaviour responsibilities
- Full driving licence & business-use vehicle required (mileage reimbursed)
- Enhanced DBS check (paid by employer)
About the Role
A unique specialism for a Housing Manager focused solely on income & arrears recovery—no distractions, just the chance to make a real impact. You’ll drive proactive strategies to keep customers in their homes while safeguarding rental income. With high autonomy and a fully loaded benefits package, this role provides the growth & flexibility to thrive.
Responsibilities
- Take the lead on finances: Proactively manage rent accounts to reduce arrears and prevent bad debt.
- Balance empathy with action: Negotiate realistic repayment plans, tailoring solutions to customer circumstances while meeting business targets.
- Maximise income: Support tenants in accessing benefits, financial aid, and hardship support.
- Predict & preempt risk: Use data-driven insights to identify and address issues before they escalate.
- Represent the organisation: Attend courts and work closely with internal legal & collections teams.
- Actually meet targets—with smarts. Track progress against objectives and adapt strategies as needed.
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Why Join Home Group?
✅ Specialist focus—no generalist drudgery. Ditch the scattered tasks and focus purely on income recovery. ✅ Flexible performance. Manage your own schedule (Mon-Fri with flexibility) in a role that keeps you motivated. ✅ Clear career progression. Development support and a springboard to wider growth within one of the UK’s Great Places to Work (ranked top Eurorel estate agency). ✅ Geographic variety. Cover two to three regions, avoiding repetitive routines. ✅ Wellbeing-focused culture. Inclusion, staff networks, and initiatives to support you as yourself.
Requirements
- Proven track record in managing rent accounts, arrears, or collections—demo success through outcomes, not just years.
- Confidence in high-stakes conversations. Realistically negotiate repayment plans with diplomacy and firmness.
- Benefits-savvy or finance-eager. Knowledge of welfare maximisation, welfare rights, or flexible income solutions.
- Independent organiser. Thrives in a self-managed workload, without constant oversight.
- Customer-advocate mind. Can tailor support while making clear, fair decisions.
- Travel-ready. Valid full UK driving licence + access to a br闘शी vehicle (business insurance covered).
- Verifyable trust. Disclosure via an Enhanced DBS check (paid by employer).
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Team & Culture
Home Group fosters an environment where individuality is celebrated, inclusion thrives, and belonging is central. Our diversity and wellbeing networks, flexible policies, and employee success metrics ensure you can work sustainably and sustainably impact—without burnout risks or tokenism.
Our Commitment to Fairness
If you require any adjustments during the application or hiring process, please email recruitment@homegroup.org.uk.
Practical Details
📅 Working patterns:
- ** Monday-Friday rotating schedule** (flexible within agreements).
- Patch bonding: Cover 2–3 local neighbourhoods (customers, not properties).
🚗 Travel & logistics:
- Vehicle use: Claimed access to a suitable insured vehicle (business cover secured).
- Expenses: Full mileage reimbursement.
🏢 Documentation:
- Enhanced DBS-check application will be fully funded by the employer.
Join Before It’s Gone
Most roles at Home Group close early—if you’re the right fit, we’ll move fast. Click [Apply Now] (link omitted to avoid url styling) to access job details, professional help with applications, and explore options.
Noted: This position does not offer contractual entitlement to study support.
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