Swindon Borough Council
Housing Manager - Accounts
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Housing Manager - Accounts
Housing Manager - Accounts
Ref: 173034
Salary: £50,269 per annum plus benefits
Hours: 37 per week
Swindon Borough Council is on an exciting journey to transform service delivery. We aim to make Swindon the very best it can be. Our ambitious vision in the Swindon Plan, backed by realistic transformation programmes, is all about putting the needs of Swindon’s people first—because communities and businesses make our town great. As part of our local authority, you’ll have the opportunity to support a friendly, independent council dedicated to creating real impact. We focus on delivering better public services, improved processes and enhanced quality of life for everyone. Join us, and Swindon will be even stronger with you by its side.
About the Role
This role involves:
- Managing leasehold and Right to Buy services
- Leading and supporting an accounts team focused on maintaining financial data, service charges, tenancy agreements, garages and leaseholds within the housing management system
- Managing amendments to tenancies, housing rent accounts, and the movement of monetary funds across accounts
- Delivering strategic service improvements that enhance value for money while meeting both internal and external customer expectations
Responsibilities
As the Accounts Housing Manager, you will take the lead in coordinating a specialist team, ensuring full compliance with regulations for leaseholders, all related legislation, guidance and contractual obligations across council properties. Your key responsibilities will include:
- Acting as the operational lead for leasehold and Right to Buy services, ensuring strict adherence to statutory obligations and best practices
- Assisting with the recharge system, verifying accuracy of recharges and ensuring efficient and fair payment recovery processes
- Planning and overseeing of team resources
- Monitoring and maintaining high service quality and operational standards
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Key Requirements
We’re looking for an individual with the following expertise and attributes:
- Strong attention to detail, communication, and ability to resolve conflicts effectively
- Capability to engage positively with people from diverse backgrounds
- Strong commitment to social housing and excellent customer service skills
- In-depth knowledge and experience in housing management, tenant service charges, and tenancy processes
- Extensive familiarity with Right to Buy and section 20 consultations
- Clear numeracy skills and confidence in using formulas, along with meticulous approach to processing financial information
- Proactive problem-solving mindset
- Sound judgement under pressure
- Exceptional leadership and management ability
- Solid teamwork and collaborative working skills
- Technical expertise in Microsoft Excel and housing management software
Additional Requirements
- Full UK driving licence or ability to travel between sites as required
- Fluency in English (aligned with Part 7 of the Immigration Act, as a requirement for customer-facing roles)
Travel across the borough is a core requirement, and access to a vehicle may be required for sessions and events.
The team operates on a hybrid working model (2-3 days in office per week).
We are unable to process applications from candidates who require work visa sponsorship for this role.
Benefits
While individual benefits details are available on our Rewards and Benefits page, all employees contribute to:
- A dynamic workplace fostering creativity and innovation
- Support for personal growth and development
- A balance between work and personal life
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Swindon’s ongoing regeneration and transformation programmes are already underway, creating a pivotal moment for the future of the borough. Your contribution will be instrumental in this journey by sharing expertise, influencing decisions, and supporting the transformation and revitalisation of Swindon.
Learn more about our Vision and Values, the Swindon Plan, and our commitment to equality and inclusion.
Approach to Applications
We understand that perfect experience is not always necessary. What matters most is your unique skills, strengths and passion for making a difference. If you meet the majority of these requirements, we’d love to hear from you!
Your Next Steps
Ready to help build safer and stronger communities? We invite you to apply by accessing the job details on our careers website:
For more information, please contact Ahmed Salam, Head of Housing Services at ASalam@swindon.gov.uk.
As an inclusive organisation, we strongly value applications from diverse communities, especially disabled individuals and those from ethnic minority backgrounds. Explore our Statement of Commitment to Equality & Inclusion.
For assistance with applications, email resourcing@swindon.gov.uk.
Key Dates:
- Application closing: 14 July 2025
- Interviews: 22 July 2025 (date adjusted to correct archived info in original)
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