Home Group
Housing Manager
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Housing Manager
Housing Manager | Income and Arrears Specialist
Salary: £32,000 to £38,000 per annum – dependant on skills and experience. Plus:
- 34 days leave (rising to 39)
- Health cash plan saving £1,140/year for you and your children
Role Type:
- Permanent, full time (37.5 hrs per week)
- Hybrid: Based between Oxfordshire and High Wycombe
- Council taxpayer sponsorship is not available for this role.
About the Role
This is the ideal opportunity for an experienced Housing Manager with a swelling niche: you will focus exclusively on income and arrears recovery, supporting customers to stay in their homes while safeguarding reinvestment funds.
Your key responsibilities will include:
- No estate inspections or anti-social behaviour tasks.
- 1–2 days per week based outside for arrears visits and court appearances.
- Independent working to manage accounts and mitigating risk using data.
What You’ll Do
- Proactively manage rent accounts to reduce arrears and prevent bad debt.
- Agree realistic repayment plans balancing customer needs with business objectives.
- Support customers to maximise income through benefits and financial assistance.
- Achieve defined targets.
- Identify and mitigate risks before escalation using data-driven insights.
- Represent the organisation at court and collaborate closely with internal teams.
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Why Join Us?
- Specialise in a highly focused area of Housing (no generalist tasks).
- Genuine autonomy with responsibility for diverse geographic patches.
- Home Group prioritises growth and progression across roles – this could be a career launchpad.
- Home Group is named as one of the UK’s Great Places to Work!
What You’ll Need
- Proven experience in rent account/arrears/income recovery management.
- Strong ability to negotiate repayment plans with empathy and clear communication.
- Expertise in welfare benefits or income maximisation (or equivalent experience).
- Self-driven and highly organised, with the ability to work independently.
- Customer-centric mindset with firm decision-making skills balancing support with fairness.
- A full driving licence and access to a vehicle for commutes.
What We Offer
Support and Development
- Invest in ongoing development to support career progression.
- Join a supportive, inclusive workplace, with diversity and wellbeing initiatives.
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Practical Details
- Manage your own diary (Mon-Fri flexible working).
- Cover 2–3 local patches, mostly home-based with 1–2 days per week on the road.
- Business-mileage reimbursed.
- Your Enhanced DBS check will be paid for by Home Group.
About Home Group
A values-driven UK housing association known as one of Great Places to Work.
perks
- 34 days leave (rising to 39) + voluntary “me day” – extra 5 days available to buy each year.
- 2 days paid volunteering leave per year.
- Pension matching (up to 7%) + employee life insurance (3× basic salary).
- Instant pay access via Stream.
- Discounts scheme offering £800+ discounts on holidays, tech, retailers, and entertainment.
Next steps: Early applications close roles so don’t delay. For help with applications, email recruitment@homegroup.org.uk.
Reasonable adjustments available – contact recruitment@homegroup.org.uk.
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