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Housing Manager
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Housing Manager
Housing Manager – Income & Arrears Specialist
Salary: £32,000 to £38,000 per annum (dependent on skills and experience) + 34 days leave (rising to 39), a health cash plan saving over £1,140/year for you and your children.
Role Type: Permanent, full-time (37.5 hours per week) in a hybrid role covering Oxfordshire and High Wycombe.
No Customer Of Service (CoS) entitlements available.
About the Role
As a Housing Manager with a specialised focus on income and arrears, you’ll excel in helping customers stay in their homes while carefully managing income to protect future reinvestment.
This isn’t your average estate management role—no inspections or anti-social behaviour cases. Instead, you’ll work smart, spezialise in a clear niche, and make a meaningful difference.
- Home-based work with 1–2 days per week spent on community visits (arrears calls, court appearances).
- Flexibility to work in a way that suits you, with genuine autonomy.
Key Responsibilities
- Proactively manage rent accounts to reduce arrears and prevent bad debt.
- Agree realistic repayment plans, balancing customer needs with organisational goals.
- Support customers in maximising income through benefits and financial support.
- Meet set targets with a focus on early risk mitigation and data-driven decisions.
- Represent the organisation in court and work closely with internal partners.
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Why Join Us?
✅ Clear specialism with significant impact – fewer distractions, more focus. ✅ Geographically diverse work – managing patches that keep things engaging. ✅ Career development priorities – we invest in growth and progression across Home Group. ✅ Inclusion, wellbeing and thriving – recognised as one of the UK’s Great Places to Work!.
This isn’t just another role—it’s a springboard for your long-term, fulfilling career.
Requirements
Skills & Experience
✔ Strong experience in managing rent accounts, arrears, or income recovery. ✔ Negotiation skills – confident in agreeing repayment plans with empathy and clarity. ✔ Knowledge of welfare benefits or income maximisation (or equivalent experience). ✔ High level of organisation with the ability to work independently under pressure. ✔ Customer-first mindset – balances empathy with decisive support. ✔ A full driving licence plus access to a vehicle.
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Operations
📅 Manage a responsive diary (Monday–Friday, with flexibility). 🏠 Cover 2–3 geographical patches, mostly home-based with 1 day weekly on the road. ⛽ Business-use vehicle assignment with mileage reimbursement. 🔍 Enhanced DBS check required (we cover the cost).
Benefits
- Holiday entitlement: 34 days (rising to 39) including bank holidays and "me day" per year. Option to buy 5 extra days annually.
- Flexible volunteering: 2 paid volunteering days per year.
- Pension & security: 7% employer pension contribution and £3x basic salary life insurance.
- Financial flexibility: Instant pay access via Stream.
- Discounts: 800+ offers on shopping, holidays, leisure and tech.
Next Steps
Roles can close early—apply now to avoid missing out.
For reasonable adjustments during the application process, contact: recruitment@homegroup.org.uk
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