Job Description

Job purpose

To lead and manage an efficient, customer focused Housing management service, in order to maximise performance and seek continuous improvement.

Responsibilities

• To manage the delivery of housing management services within a geographical area or in within the Neighbourhood Service areas of Income Management, Tenant and Community Involvement, Lettings and Tenancy Management Policy, and Older Persons Housing
• To contribute toward management and delivery of partnership working on behalf of housing services citywide.
• To manage and develop staff to deliver key council priorities and continuously improve the offer to customers.
• To contribute towards development of positive working relationships with key stakeholders including: customers, elected members and other partner organisations.
• To develop a people-orientated solutions-focussed approach to dealing with customers, quickly and professionally.
• To manage and monitor budgets, risks and associated audit activities.
• To contribute to and deliver service improvement plans.
• To contribute to and implement performance management frameworks to ensure key performance indicators are achieved and outcomes inform service improvement & review.
• To contribute to, review and improve policies and strategies in line with current legislation and best practice.
• To contribute to maximising opportunities to improve local service delivery using collaborative arrangements with appropriate stakeholders and partners.
• To display a high degree of self-motivation, commitment and time management. A commitment to initiate and drive culture change to deliver focussed and continuously improving services.
• To ensure customers play a central part in service planning, monitoring and feedback, with deliverable and tangible outcomes.
• To contribute towards corporate projects and initiatives.
• Flexible and adaptable to change to assist other services as required commensurate to grade.
• Participate in appraisal, training, and development activities as necessary to ensure up to date knowledge and skills.
• Improve own practice through observation, evaluation, discussion with colleagues and appropriate CPD programmes.
• Work collaboratively with colleagues, knowing when to seek help and advice.
• Contribute to the overall ethos, work, and aims of the service by attending relevant meetings, training days/events as requested.
• Be aware of and comply with Leeds City Council policies and procedures e.g., child protection, health, safety and security, confidentiality, and data protection, reporting all concerns to an appropriate person
• Be aware of and support difference and ensure equality for all working in an anti-discriminatory manner, upholding, and promoting the values, standards, and equality & diversity policies of Leeds City Council.
• Recognise and appropriately challenge any incidents of racism, bullying, harassment, victimisation, and any form of abuse of equal opportunities, ensuring compliance with relevant policies and procedures.

The duties outlined are not meant as an exhaustive list and will also comprise any other duties within the spirit of the post commensurate with the job evaluation outcome for this post.

The Council has adopted a flexibility protocol and this role will be expected to work within these parameters.

Qualifications

Degree level and Post Grade / Professional Membership or equivalent experience in managing in a housing context.

Personal Specification

Method of assessment will be through one or more of the following application form, test, interview, and certificate.

Essential Requirements

It is essential that the candidate should be able to demonstrate the following criteria for the post within the context of the specific role duties and responsibilities: Candidates will only be shortlisted for interview if they can demonstrate on the application form that they meet all the essential requirements.

Skills Required

• Able to work flexibly across different work locations and areas as appropriate.
• Able to communicate effectively with and influence customers and stakeholders
• Ability to lead, motivate and empower staff to achieve positive outcomes.
• Able to develop innovative solutions to varied and complex problems
• Develop and maintain effective relationships with key stakeholders including members, external and internal partners and residents.
• Ability to analyse and interpret complex information.
• Ability to write concise reports, deliver presentations and chair meetings.
• Able to use a range of IT systems, including Microsoft applications
• Ability to manage and delegate resources effectively.
• Ability to manage a variety of long term projects
• Ability to manage conflicting priorities and adapt to changing circumstances.

Knowledge Required

• Relevant degree level qualification or equivalent experience of managing in a housing context.
• Detailed understanding of the functions of a comprehensive housing management service.
• Comprehensive knowledge of Landlord’s statutory responsibilities.
• Knowledge of current social housing and issues affecting the sector.
• Detailed knowledge of current housing legislation and policies.
• An understanding of key stakeholders, partners and third sector organisations.

Experience Required

• Recent experience of managing teams in a housing related context including motivation and staff development.
• Experience of managing varied and complex projects
• Experience of managing resources within defined budgets.
• Experience of developing effective working relationships with residents and members to achieve defined outcomes.
• Experience of using performance information to deliver excellent operational outcomes.
• Experience of challenging inappropriate behaviour.

Behavioural And Other Characteristics Required

• Understand and embrace Leeds City Council Values and Behaviours and codes of conduct.
• Committed to continuous improvement in all areas and work towards delivering the Best City Ambition of Health & Wellbeing, Inclusive Growth and Zero Carbon
• Able to understand and observe Leeds City Council equality and diversity policies.
• Carry out all duties having regard to an employee’s responsibility under Health and Safety Policies.
• Willingness to actively participate in training and development activities.
• Flexible and adaptable to change to assist other services as required commensurate to grade.
• Participate in appraisal, training, and development activities.
• Be aware of and comply with Leeds City Council policies and procedures.
• Be aware of and support difference ensuring equality for all, working in an anti-discriminatory manner, upholding, equality & diversity.
• Recognise and appropriately challenge any incidents of racism, bullying, harassment, victimisation, and any form of abuse, reporting any concerns to the appropriate person.
• The Council has adopted a flexibility