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Housing Officer
Housing Officer
Location: Inverness
Salary: Equivalent to up to £50,000 per annum, depending on experience
Job Type: Temporary (Immediate start until end of November) | Full time
The Opportunity
Our client, an established organisation within the housing sector, is seeking an experienced Housing Officer to join their team on a temporary basis until the end of November.
This is an excellent opportunity for a confident and capable housing professional who can manage their own patch, deliver a high-quality tenancy management service, and support tenants to sustain their homes and communities. You’ll be joining a fast-paced and customer-focused environment where no two days are the same.
Hybrid working is available following initial training, alongside a flexible working policy.
Key Responsibilities
- Manage a designated tenancy patch, delivering a proactive and customer-focused housing management service
- Carry out tenancy sign-ups, terminations, tenancy changes, and estate inspections
- Conduct regular tenancy visits, property checks, and sustainment support visits
- Manage and investigate anti-social behaviour cases and neighbour disputes using early intervention and enforcement tools
- Support allocations, viewings, and void turnaround processes to minimize rent loss
- Work closely with internal teams and external partners, including local authority services, health professionals, and support agencies
- Support vulnerable tenants through safeguarding, tenancy sustainment, and appropriate signposting
- Maintain accurate records and ensure compliance with relevant housing legislation and organizational procedures
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Requirements
Essential
- Previous experience working as a Housing Officer or in a similar housing management role
- Strong understanding of Scottish housing legislation and tenancy management processes
- Experience dealing with ASB, tenancy sustainment, and estate management
- Excellent communication, negotiation, and problem-solving skills
- Ability to manage a varied caseload independently
- Experience working with vulnerable customers
- Strong IT skills including Microsoft 365 and housing management systems
- Full UK driving licence and access to a vehicle
- Enhanced Disclosure Scotland clearance (or willingness to obtain)
- CIH Level 4 (or working towards)
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Desirable
- Experience within a Housing Association or local authority housing service
- Knowledge of trauma-informed practice
- Experience attending multi-agency meetings (e.g., MARAC / MAPPA)
- Supervisory or mentoring experience
What's On Offer
- Equivalent salary of up to £50,000 per annum, depending on experience
- Temporary contract until the end of November to finish a maternity cover
- Monday - Thursday: 9 am – 5 pm
- Friday 9 am – 4:30 pm
- 1 hour lunch break
- Hybrid working following training
- Flexi-time policy available after training
- Immediate start available
About You
You are an experienced Housing Officer who enjoys autonomy, problem-solving, and delivering a high-quality tenancy service. You are confident managing your own workload, engaging with tenants and partners, and handling complex housing issues in a calm and professional manner.
How To Apply
For any questions ahead of applying, contact Lauren at Global Highland.
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