Sanctuary Group
Housing Officer
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Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.
Housing Officer
Welwyn Garden City based, with a balance of home and office working
£35,947 - £37,839 per year plus £600 car allowance
37.5 hours per week – Monday to Friday – 9:00am to 5:00pm
We have an opportunity for a Housing Officer to join our Housing team, based in Welwyn Garden City. As a Housing Officer you will be responsible for the management of a patch of social housing properties and tenancies in the Hertfordshire and West Essex areas. This will involve making sure that our properties are safe and attractive places to live and ensuring that tenancies are being conducted in a satisfactory way. The role includes void management, compliance responsibilities, anti-social behavior management and the full range of housing management. If you have experience in property or tenancy management and providing high quality customer service, then this could be the role for you.
The role of Housing Officer will include:
- Responsible for a patch consisting of general needs, homes for older people and affordable housing properties
- Effective management of anti-social behavior cases and complaints about service delivery
- Liaising with colleagues in Property Services and Lettings to ensure the effective allocation of void properties
- Managing tenant expectations regarding repairs and escalating any property maintenance issues affecting tenant welfare via appropriate channels
- Working with colleagues in other service areas to help the organisation meet its compliance obligations (fire safety, water hygiene, gas safety and data protection)
- Delivering general advice on all aspects of tenancy to enable sustainability
- Working with a range of external agencies to resolve a range of issues affecting tenant welfare including; domestic abuse, anti-social behaviour and safeguarding
- Working closely with administrative colleagues to complete a range of tenancy management processes, which include; tenancy conversions, permissions, mutual exchanges, successions, service charges and enforcement of tenancy breaches
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Skills and experiences:
- Proven experience of working within the social housing sector will be a distinct advantage in this role
- Prior experience of delivering high quality tenancy services
- Excellent communication and customer care skills
- Knowledge of relevant housing regulations and legislation
- Excellent skills in analysing and diagnosing problems and implementing solutions
- Experience and knowledge of good practice resident involvement activities
- Occasional travel may be a requirement of the role, therefore a full valid driving licence is essential
Why work for us?
We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.
Our Benefits
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:
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- 25 days annual leave (rising to a maximum of 30 days) plus public holidays
- A pension scheme with employer contributions from Sanctuary
- Life Assurance
- Employee Advice Service including counselling
- Cycle to Work scheme
- Voluntary health plans
- Employee discounts
- Wellbeing support and tools
- Employee recognition scheme
- Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
- £35,947 per annum (rising to £37,839 per annum after 12 months, subject to satisfactory performance)
View the job profile (if the link is unavailable please visit the Sanctuary careers website)
Closing Date: 2 August 2026
If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you – housing.recruitment@sanctuary.co.uk
We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.
View more detail about what it’s like to work for our organisation, and what we offer on our Sanctuary careers pages at - www.sanctuary.co.uk/join-our-team
We work closely with the Home Office in order to prevent illegal working. A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Housing Association, an exempt charity.
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