Southway Housing Trust
Housing Officer
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Company Description
Southway Housing Trust is a not-for-profit landlord based in Didsbury, managing and enhancing over 6,000 homes in the South Manchester area. Dedicated to creating a community that residents are proud of, Southway values employees who align with this vision. The organization operates from a state-of-the-art office, designed with flexible and modern working practices in mind. Southway provides a comprehensive benefits package including a robust pension scheme, health and childcare benefits, and continuous professional development opportunities.
Role Description
This is a full-time hybrid role for a Housing Officer based in the Manchester Area, United Kingdom, with opportunities for partial remote work. The Housing Officer will be responsible for managing day-to-day housing operations, including tenancy and housing management, handling anti-social behavior cases, and providing support and advice to tenants. The role requires building strong relationships with tenants and stakeholders while promoting a positive and supportive community environment. In addition, the Housing Officer will ensure compliance with policies and standards, and contribute towards the Trust’s mission of making South Manchester a better place to live.
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- Strong skills in Domestic Abuse Case Coordination
- Experience identifying and addressing Domestic Abuse
- Exceptional Communication skills and the ability to liaise effectively with tenants and stakeholders
- Strong case management and partnership management skills required to our vulnerable customers,
- Knowledge and experience in Domestic Abuse and Safeguarding
- Ability to manage duties independently while contributing to team objectives
- Understanding of housing policies, regulations, and best practices
- Relevant qualifications or professional certifications in Housing or related fields are a plus
- Strong organisational skills with a commitment to delivering outstanding service to the community
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