Birmingham City Council
Housing Officer
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Company Description
Birmingham City Council is the largest local authority in the UK, serving a diverse population of over one million residents from its base at The Council House in Victoria Square. The Council’s Corporate Plan 2022–2026 focuses on tackling inequalities and creating opportunities for citizens to live longer, healthier, and happier lives. Strategic priorities include promoting inclusive economic growth, reducing unemployment, increasing affordable housing, and tackling homelessness. The Council is committed to building a prosperous, inclusive, safe, healthy, and green Birmingham, with a strong emphasis on diversity, civic pride, and environmental sustainability. Birmingham City Council actively engages with communities and stakeholders, including through its social media channels, to deliver effective local services and support citizens across the city.
Role Description
The Housing Officer is a full-time, on-site role based in the West Midlands, responsible for managing tenancies and delivering high-quality housing services to residents. Day-to-day responsibilities include:
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- Overseeing tenancy agreements
- Responding to tenant queries
- Ensuring compliance with housing policies and regulations
- Addressing anti-social behaviour
- Supporting residents to sustain their tenancies
- Working closely with partner agencies to resolve housing-related issues
- Carrying out estate inspections
- Monitoring property conditions
- Helping coordinate repairs and maintenance to ensure safe and well-managed homes
- Maintaining accurate records
- Preparing reports
- Contributing to initiatives aimed at increasing housing quality, preventing homelessness, and improving community wellbeing
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Qualifications
- Strong Housing Management and Tenancy Management skills, with experience in delivering consistent, fair, and compliant housing services
- Expertise in managing Anti-social Behaviour, including investigation, case management, and working with partner agencies to achieve resolutions
- Experience in Supportive Housing, including providing guidance to residents, supporting tenancy sustainment, and signposting to relevant support services
- Excellent Communication skills, including active listening, clear written reporting, and confident engagement with residents, colleagues, and external partners
- Relevant qualifications in housing, social work, or a related field (e.g., CIH qualification or equivalent experience) would be beneficial
- Knowledge of UK housing legislation, safeguarding principles, and local authority procedures would be advantageous
- Strong organizational, problem-solving, and conflict-resolution skills, with the ability to manage a varied caseload and meet deadlines, are desirable
- Ability to work collaboratively within multi-disciplinary teams and demonstrate a commitment to equality, diversity, and inclusive service delivery is important
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