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Are you an experienced housing professional looking for a varied and rewarding role where you can make a genuine difference to communities and customers across Scotland?
We are currently working with a well-established social housing organisation seeking a Housing Officer to join their tenancy team on a temporary basis based in Inverness.
This is a fantastic opportunity for someone who enjoys a diverse workload, combining tenancy management, income recovery, community engagement, and customer support.
The successful candidate will manage a designated housing patch while delivering a high-quality, customer-focused service that supports tenancy sustainment, promotes community wellbeing, and ensures excellent outcomes for residents.
Your new role
As a Housing Officer, you will play a key role in delivering frontline housing services across a varied housing portfolio. Working flexibly across different service areas, you will be responsible for:
- Managing tenancies
- Supporting customers
- Addressing anti-social behaviour
- Assisting with rent recovery
- Working closely with partner agencies to deliver positive outcomes
This role will involve travelling to offices and customer homes across multiple locations, alongside home and office-based working.
What you'll need to succeed
- Manage all aspects of tenancy management, including sign-ups, successions, assignments, sublets, and tenancy terminations
- Carry out tenancy visits, estate inspections, property checks, and customer meetings
- Investigate and resolve anti-social behaviour, neighbour disputes, and tenancy breaches
- Support tenancy sustainment through early intervention and partnership working
- Manage housing applications, allocations, viewings, and new tenancy sign-ups
- Work proactively to minimise void periods and maximise occupancy levels
- Deliver excellent customer service, responding effectively to enquiries, complaints, and service requests
- Support customers with welfare benefits, income maximisation, and financial inclusion where required
- Develop and maintain strong relationships with local authorities, social work services, health professionals, and community partners
- Maintain accurate records and ensure compliance with relevant legislation, policies, and regulatory requirements
- Contribute to service improvements and organisational performance targets
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What you'll get in return
- Previous experience in housing management, income recovery, tenancy services, or supported/independent living services
- Strong knowledge of Scottish housing legislation and housing management practices
- Experience managing challenging situations and supporting vulnerable customers
- Excellent communication, negotiation, and customer service skills
- The ability to prioritise a busy and varied workload
- Strong IT skills, including Microsoft 365 and housing management systems
- A full UK driving licence and access to a vehicle
- CIH Level 4 qualification (or willingness to work towards achieving this)
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What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Desired Skills and Experience
- Previous experience within housing management, income recovery, tenancy services, or supported/independent living services
- Strong knowledge of Scottish housing legislation and housing management practices
- Experience managing challenging situations and supporting vulnerable customers
- Excellent communication, negotiation, and customer service skills
- The ability to prioritise a busy and varied workload
- Strong IT skills, including Microsoft 365 and housing management systems
- A full UK driving licence and access to a vehicle
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy, and Disclaimers which can be found at hays.co.uk
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