Crawley Borough Council
Housing Officer
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About The Role
Are you passionate about delivering high-quality housing services and making a real impact in people’s lives? Crawley Homes is looking for dedicated and proactive Housing Officers to join our dynamic Tenancy Services team. This is a fantastic opportunity to work in a front-line role, supporting tenants and managing a wide range of housing responsibilities, including tenancy management, income recovery, voids, and estate services.
As a Housing Officer, you’ll be responsible for:
- managing tenancies, including changes, terminations, and mutual exchanges
- supporting tenants with income management and arrears recovery
- letting void properties efficiently and sensitively
- conducting property inspections and estate management duties
- liaising with tenants, contractors, and partner agencies
- promoting community development and responding to safeguarding concerns
We’re seeking individuals who:
- are excellent communicators with strong negotiation and organisational skills
- have a good understanding of housing law, welfare benefits, and safeguarding
- are customer-focused and committed to continuous service improvement
- can work flexibly, including occasional evenings and weekends in response to the requirements of the post
- hold a full and current UK driving licence and have access to a suitable vehicle
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There are two full-time positions available (37 hours per week, five days) and one part-time position available (29.6 hours per week, four days). The salary for the part-time position will be paid on a pro-rata basis. Please indicate on your application whether you wish to be considered for the full-time role, the part-time role, or both options.
Crawley is a great place to work, with a thriving business district and excellent transport connections including nearby Gatwick Airport. We are based in our modern Town Hall which opened in 2023 and is located a short walk from the town centre and railway station.
Additional information
- A full and current UK driving licence with access to a suitable vehicle (mileage payable).
- It will be necessary to carry out some evening or weekend work for the purpose of tenant consultation or other tenancy matters.
- This post is subject to the satisfactory clearance of a Basic Disclosure and Barring Service (DBS) check.
Employee benefits
We offer a generous employee benefits package, with a range of discounts, benefits and wellbeing incentives to suit everyone.
At Crawley Borough Council, you will have access to a structured programme of learning from day one, designed to help you succeed in your role and grow your career.
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Our way of working
Our shared values and behaviours reflect the special nature of our council. We encourage all colleagues to put them into practice, whatever job they do. Take a look to see if we are the perfect match.
Safer recruitment
Crawley Borough Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.
How to apply
Click the Apply button to complete your application online. Please ensure that the reference details you supply are for your current or most recent employer and that any gaps in employment are covered on your application form. Please note that CVs will not be accepted without a fully completed application form.
For an informal conversation or further information regarding the role, email tegen.jones@crawley.gov.uk, Area Housing Manager or call 01293 438258.
We recommend that you submit your application as soon as possible, as we may close this advert before the stated closing date if enough applications are received.
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