bpha
Housing Officer (Complex Case Team)
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Safeguarding & Complex ASB Case Manager
Permanent, Full-time (37 hours per week) – Up to £37,000 per annum (including car allowance)
About the Role
We are seeking a self-motivated Housing professional with experience in managing safeguarding and complex Anti-Social Behaviour (ASB) to oversee high-risk cases, prioritise customer-centred solutions, and ensure compliance with legislation.
Key focus: Balancing short-term interventions with long-term, ethical approaches while collaborating with internal and external partners to deliver seamless customer support.
### **What You Will Be Doing**
- Managing **safeguarding assessments** and addressing **complex ASB cases** for the **Home Team**
- Acting as the **primary point of contact** for escalated tenure breaches, ensuring escalated safeguarding requirements are met
- Administering referrals to specialised services (Mental Health, Financial Guidance, or Criminal Justice)
- Working with **Generic Housing Officers** to enforce tenancy agreements while tailoring support needs
- **Partnering with 3rd-party organisations** (e.g., police, social care) to deliver holistic solutions
- Producing detailed paperwork (charters, tenancy plans, case progressions) for legal and operational tracking
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What We’d Love You To Bring
Trigger words for emphasis added:
- Exceptional customer service focus – Anticipating and overwhelming meeting needs in person, by phone, emails.
- Strong analytical and problem-solving skills – Navigating conflicting interests within complex scenarios.
- Negotiation and influencing expertise – Engaging stakeholders across departments/agencies.
- Exceptional verbal/written communication, ensuring clarity for all audiences.
- Outstanding time management and prioritisation skills.
- Experience of working in multidisciplinary teams or third-party collaborations (e.g., legal, healthcare).
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About bpha
bpha is a leading housing association in the Oxford–Cambridge corridor, delivering over 19,500 homes and community services through reinvested profit. Our ethos blends affordability with social value, ensuring dynamic spaces where residents thrive.
Benefits
A values-driven package beyond usual perks:
- Supportive environment fostering growth and well-being.
- Career inspiration through platforms like mentoring and training.
- Flexible working options built around your needs.
For full details: View Our Benefits
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