s1jobs
Housing Officer FTC 12 Months
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Housing Officer FTC 12 Months
Job Title: Housing Officer
Department: Neighbourhood Services
Section: Housing Services
Salary: Grade 7, £42,722.10 – £46,901.90
Contract: Full-time, Fixed Term Contract (Maternity Cover for 12 Months)
Hours: Monday – Friday, 35 hours per week
Queens Cross Housing Association is an award-winning social landlord based in the northwest of Glasgow, managing 4,355 properties adjacent to the city centre and West End, with the Forth and Clyde canal running through. It is a place where people are proud to live and work. Queens Cross Group includes:
- A Registered Social Landlord
- A property management subsidiary (Queens Cross Factoring)
- A social enterprise (Queens Cross Workspace) that lets commercial property
About the Role
Recognised for its innovation, quality services, and high performance, Queens Cross Housing Association is looking to appoint a skilled Housing Officer (Maternity Cover).
We are seeking enthusiastic and motivated Housing Officers to join our high-performing, forward-thinking housing team. This is an exciting and varied role, including:
- Improving neighbourhoods
- Rent management
- Void & letting management
- Active community engagement
- Supporting tenants to meet their aspirations
You will be required to meet Queens Cross’s expected competency levels, particularly emphasizing:
- Attitude and behaviours
- A customer-first approach
Key requirements include:
- Being well-organised
- Demonstrating excellent written and verbal communication skills
- Ability to manage a varied workload in a fast-paced environment
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Key Responsibilities
Deliver full housing management services, including:
- Tenancy management
- Estate management
- Allocations
- Voids and lettings within an allocated neighbourhood patch
Manage:
- Rent accounts
- Income recovery
- Proactively address arréars (current and former tenants)
- Support tenants affected by welfare reform
- Progress legal action where required
Administer tenancy-related legal processes, including:
- Disputes
- Complaints
- Succession
- Assignations
- Notices
- Court representation in line with legislation and policy
Lead effective void and estate management:
- Conduct inspections
- Minimise rent loss
- Coordinate with maintenance teams
- Maintain high neighbourhood standards
Engage and support tenants and communities by:
- Promoting tenant participation
- Contributing to community initiatives
- Building strong local relationships
Ensure:
- Regulatory compliance
- Performance delivery, meeting KPIs
- Produce performance reports
- Work within financial and governance frameworks
Essential Criteria
- Minimum of 2 years’ experience in housing management within a customer-focused environment.
- Sound knowledge of housing legislation and good practice, including:
- Legal requirements relating to tenancy management
- Regulatory compliance
- Understanding of equality and diversity legislation and its practical application in a Housing Association setting.
- Excellent interpersonal and communication skills, with the ability:
- To manage difficult or sensitive situations calmly and professionally
- To embody a customer-first approach
- Strong organisational skills and initiative:
- Prioritise and manage a varied workload to meet deadlines
- Competency in Microsoft Office (Word and Excel)
- Must hold a full driving license
- Must meet Corporate Vehicle Policy requirements
Get help with your application
Your very own career expert that helps elevate your application to the next level.
For the full job description/person specification, please refer to our website.
Benefits
- 40 days leave per year (including carer leave, emergency leave, etc)
- 7% or 4% employer pension contribution
- Life assurance (x1 yearly salary)
- Employer-paid qualifications, training, and professional memberships
- Generous family-friendly benefits and leave, including:
- Matching shared parental pay to enhanced maternity pay
- Enhanced sick pay benefit (up to 6 months’ full pay)
- Agile working options
- Reward and recognition incentives
- 24/7 employee support
- Health and Wellbeing initiatives
- Green initiatives, including:
- Cycle to work
- Season ticket loans
- Pool cars
How to Apply
Applications must be made directly through our website job board.
Closing Date: 5:00 PM on 8 July 2026
- We reserve the right to close the vacancy earlier if suitable applications are received.
- Early application is encouraged.
Interviews: Expected to take place on Thursday, 16 July.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills