bpha
Housing Officer Homeownership
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Location: Bedfordshire / Oxfordshire / Cambridgeshire Corridor
Contract: Full Time | Permanent
Salary: up to £35,500 including car allowance
Are you passionate about delivering outstanding customer service and making a positive difference in people’s lives? We are looking for a proactive and customer-focused Housing Officer Homeownership to provide high-quality housing management services to leasehold, freehold and shared ownership customers. You will act as a trusted point of contact, ensuring customers receive responsive, professional and compliant support throughout their homeownership journey.
What You’ll Be Doing
- Manage a portfolio of homeownership cases and act as the primary contact for customers.
- Provide advice and support on leasehold, freehold and shared ownership matters.
- Maximise income collection through effective management of service charge, ground rent and shared ownership arrears.
- Respond to customer enquiries and complaints in a timely, professional and fair manner.
- Work collaboratively with internal teams including estates, planned works, service charges, sales and customer services.
- Identify vulnerable customers and make referrals to specialist support services where appropriate.
- Support legal action, mediation, court and tribunal processes when required.
- Carry out estate visits and support customer engagement activities.
- Recognise safeguarding and domestic abuse concerns and ensure appropriate action is taken.
- Contribute to projects and continuous service improvement initiatives.
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You will be a confident and empathetic housing professional who is able to balance excellent customer service with effective tenancy and leasehold management.
Experience Required
- Experience within housing management, leasehold management, tenancy management or neighbourhood services.
- Proven debt management and arrears recovery experience.
- Knowledge of leasehold services and homeownership products.
- Excellent communication, negotiation and influencing skills.
- Experience dealing with sensitive, challenging or complex customer situations.
- Strong organisational skills with the ability to manage competing priorities.
- Ability to build effective working relationships with customers and stakeholders.
- Experience maintaining accurate records and working within policies and procedures.
Essential Requirements
- Full UK driving licence and access to a vehicle during working hours.
- Ability to travel throughout Bedfordshire and the Oxfordshire/Cambridgeshire corridor.
Why Join Us?
You’ll join an organisation committed to delivering excellent services, putting customers first and creating positive communities. Our values are built around taking responsibility, showing empathy, working better together and being ambitious in everything we do.
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If you are passionate about delivering exceptional customer service, resolving complex challenges and making a genuine difference to homeowners and communities, we would love to hear from you.
Please note the successful candidate will need to complete a Basic DBS application.
We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.
About Bpha
bpha is a leading Housing Association in the Oxford to Cambridge arc, providing high-quality, affordable homes and services. We own or manage over 19,500 properties and reinvest all income into improving homes, building new ones, and supporting communities. Our vision is to build places where people can live happily in homes they can afford, guided by value that shape everything we do.
Benefits
We believe that benefits should be more than just perks. For us, they aren’t simply little extras added on at the end, they’re fundamental parts of what we stand for, from the very beginning. As standard.
That’s why at bpha, we reward our employees by making sure we give them a supportive and caring environment, that empowers them to be happy, healthy and inspired, every day.
Our full benefits offering can be found here: https://www.bpha.org.uk/about-us/bpha-colleague-benefits/139/
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