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Housing Officer
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Housing Officer
Director of Housing Management (Level 8) – Procurement Roles
Directorate: Housing, Regeneration and Operations Section: Housing Management Location: City-wide Salary: £33,699 – £36,363 per annum Hours: 37 per week Status: Open to internal and external applicants
About Us
Stoke-on-Trent City Council drives a vision of equality, independence, and service excellence for its residents. With a skilled and diverse workforce of ~4,600 employees, we deliver critical services while fostering an inclusive and supportive workplace.
This role enables you to contribute to protecting, improving, and shaping the living standards of our communities—helping to reduce inequalities and strengthen resilience.
For more about our organisation, visit our Directorate pages.
The Role
As the Director of Housing Management, you will oversee efficient, compliant, and responsive housing services within assigned areas, aligning with council priorities and policies.
Key Responsibilities
- Tenancy Management: Handle tenancies (assignment, renewals, terminations) in line with strategic objectives.
- Anti-Social Behaviour (ASB) Management: Coordinate interventions and responses to protect tenants’ safety.
- Estate & Asset Management: Ensure conditions and services meet standards, driving continuous improvement.
- Tenant Engagement: Foster participation and consultation to enhance service delivery.
- Arrears Recovery & Revenue Optimisation: Reduce rent defaults and maximise income for council services.
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About You
Below are the essential criteria for consideration:
Qualifications & Experience
- Level 2 certification in Maths and English.
- Relevant Level 3 qualification (or equivalent professional/housing work experience).
- Proven expertise in social housing management, including tenancy operations and tenant support.
- Practical experience in customer interviews, site visits, and problem-solving.
Person-Specific Abilities
- Ability to manage emotionally charged situations with empathy and professionalism.
- Self-motivated and initiative-driven, with autonomy to prioritise workload effectively.
- Strong communication skills to advise stakeholders and build trust.
What We Offer
By joining us, you’ll benefit from:
- A competitive salary aligned with skills and potential.
- Flexible working, including hybrid options to support work-life balance.
- Access to the excellent local authority pension scheme.
- Career development through regular training, apprenticeships and mentorship schemes.
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For detailed information on rewards and benefits, visit Rewards & Development.
Contact Us
For clarity or questions about the role, contact Tracy Povey, Recruiting Manager: 📧 Tracy.Povey@stoke.gov.uk
Pre-Employment Checks
All new hires are subject to:
- Right to Work in the UK confirmation.
- Proof of address.
- Satisfactory references.
- Occupational Health clearance.
- DBS checks (standard for administrative/housing roles).
- Validation of qualifications if required.
Speculative agency applications will not be accepted.
Equality & Inclusion
We’re proud of our diverse team and actively encourage applications from all backgrounds. Exceptional skills or transferable experience may overcome listed requirements—we welcome you.
Priority consideration will be given to:
- Applicants already at risk of redundancy within the organisation. (All relevant candidates will receive confirmation.)
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