Housing Officer

Watford

Permanent, 37 hours per week

The Vacancy

As part of our Housing team, you will use your customer service and problem-solving skills to help us deliver high-quality housing services.

Introduction to the role

You will have previous experience of working as a Housing Officer and be confident in a customer-facing position. You will need to be able to demonstrate both excellent customer service and problem-solving skills and be highly numerate to conduct rent analysis. You will also have a proven track record in building strong relationships.

The right candidate will need the ability to develop strong relationships with our tenants, be able to confidently communicate and be able to conduct rent analysis accordingly. An important aspect of the Housing Officer role is to manage rent arrears, and this is one of our corporate objectives, so we are therefore looking for someone with strong skills in this area.

Role purpose

To provide tenancy and neighbourhood management services for a specified area, ensuring that services are customer-focused.

What’s the role?

Key Accountabilities:

• Manage tenancies effectively, assessing household needs and signposting residents to appropriate support.
• Review tenant circumstances regularly and advise on suitable future housing options.
• Oversee mixed-tenure patches, ensuring compliance with policies for leaseholders, shared owners and managing agents.
• Represent the organisation at court and external meetings, acting as a key liaison with community stakeholders and resident groups.
• Prepare and present court documentation to support legal action when required.
• Work collaboratively across teams to deliver a seamless, customer-focused housing service.
• Reduce rent and service-charge arrears through proactive income management.
• Manage antisocial behaviour cases and tenancy/lease breaches, working with internal and external partners.
• Monitor estate services, carry out regular estate and fire safety inspections, and ensure repairs or issues are resolved promptly.
• Support void management to ensure properties are re-let quickly and safely.
• Lead on safeguarding signposting, tenancy reviews, fraud prevention audits, and manage mutual exchanges, assignments and successions.
• Participate in duty rota and emergency response, support councillor enquiries, and monitor CCTV to address ASB, fly-tipping and related issues.