BCP Council
Housing Options Officer - 2 roles - 12 month FTC
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Housing Options Officer - 2 roles - 12 month FTC
Housing Options Officer – 12 Month Fixed-Term Contract
Starting salary: £34,434 (pro rata for part-time colleagues)
This role sits within a structured pay band, offering clear progression as you develop your career at BCP. All new starters begin at the entry point of the band, ensuring fairness and consistency. Join a progressive workplace committed to supporting your growth and helping you make a meaningful impact through #BeTheDifference.
About the Role
Internal Transfers: Unless moving within the same profession and skill level, internal candidates start at the bottom of the band.
If you’re passionate about supporting people to resolve their housing challenges, this dynamic and innovative role could be for you:
- Deliver housing advice and support to residents facing housing difficulties
- Prevent homelessness and provide solutions for complex and challenging situations
- Work both in-office, on-site, and from home with face-to-face client interactions
Key Responsibilities
To excel in this role, you’ll need the ability to:
- Communicate effectively – Understand and address customer needs clearly
- Adopt a holistic approach – Solve customer problems with a broad perspective
- Manage workloads efficiently – Prioritise competing demands while maintaining quality care
- Collaborate across teams – Work with residents, colleagues, and external services to achieve lasting solutions
- Proactively prevent homelessness – Support at-risk individuals away from crisis conditions
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Ideal Applicants
You’ll be suited to this role if you:
✔ Have experience working in advice, problem-solving, or customer-facing roles ✔ Are empathetic and patient – this role involves supporting vulnerable individuals ✔ Can demonstrate problem-solving skills and commit to ongoing training and development
Applicants who previously applied need not reapply (previous applications excluded).
Working Conditions & Preferences
- Hybrid/flexible working available (preference)
- Full driving licence and vehicle access recommended
- Must evidence right-to-work status and commit to the contract duration
- Must have fluent English (due to NHSSC and Immigration Act requirements)
The Application Process
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Shortlisted candidates complete a written exercise during interviews
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Applications inclusive of reasonable adjustments (if required); contact Jo Frend or Stephanie Barker for support
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Jo Frend:
01202 127578/jo.frend@bcpcouncil.gov.uk -
Stephanie Barker:
01202 123385/stephanie.barker@bcpcouncil.gov.uk
Interviews scheduled: week commencing 20th July 2026
About BCP Council
BCP Council serves 400,000 residents across a stunning 15-mile coastline, offering transformational career opportunities in a thriving, inclusive community.
Benefits & Commitments
- Attractive enhanced benefits, including an upgraded pay and reward package.
- Diversity & Inclusion First: As a Disability Confident Employer, we support inclusive recruitment at every stage.
- Check our accessibility resources: [Preparing for your interview](link placeholder)
- Safeguarding Commitment: Applicants will undergo DBS checks.
Next steps:
Visit More than just a job brochure for full details.
Apply now and be part of a movement to transform lives for future generations.
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