YMCA East Surrey
Housing Resettlement Administrator
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Employment Type
Part Time, Fixed Term
Application Start Date
09-07-2026
Application End Date
22-07-2026
Location
Redhill
State/County
Surrey
Zip Code
RH1 6QT
Country
United Kingdom
Work Style
On-site
Industry
Non-profit charitable organisations
Description
Our mission is to provide opportunities for people to develop to their full potential, with a focus on children and young people and those who are vulnerable, have a disability or face disadvantage.
We are recruiting for a Housing Resettlement Administrator to join our Housing team. You will be responsible for supporting the team deliver a safe, supportive, and person-centred service for young people and vulnerable adults accessing YMCA East Surrey’s housing; providing administrative support to the Housing team, focusing on accurate record-keeping, compliance, and void coordination between residents, housing officers, management, and external agencies. As a part-time position, tasks will be prioritised in consultation with the Housing Operations Manager to ensure consistent administrative support across the service.
This role requires someone with a minimum NVQ Level 2 standard qualification or equivalent in housing, social work or youth work (or willing to complete alongside their job role within the next twelve months.)
You must hold a valid UK driving licence and have access to a vehicle with a valid MOT (where applicable), vehicle tax, and insurance that includes business use. Documentary evidence of these requirements will be requested at the interview stage.
Working Hours: 21 hours per week, 9:00 am-5:00 pm, with 1-hour unpaid lunch. Ideally spread across Monday, Wednesday and Friday, flexibility will be considered. Its a Fixed Term Contract role.
Pay: £17,472 per annum
Key Responsibilities
- Handle enquiries by phone, email, and in person, ensuring a professional, trauma-informed, and empathetic approach.
- Support residents to move on from YMCA East Surrey Housing accommodation, internally and externally with the aim to source suitable accommodation, providing support, advice, and long-term solutions through internal moves, private rented sector, social housing and resettlement.
- Support the onboarding process for new residents onto the Housing Register (collecting documents, updating systems, monitoring applications).
- Assist residents with basic administrative tasks such as completing forms, booking appointments, or signposting to services. Support the referral process by logging applications, requesting missing information, and coordinating with referrers.
- To support clients in accessing and maintaining private rented accommodation through a Deposit Guarantee scheme, including providing help with relevant housing and benefit forms.
- Support move-out processes by following the Move On Policy, updating systems, tracking outcomes, and assisting the team with resettlement documentation.
- Maintain accurate records of resettlement plans, interventions, and outcomes.
- Assist in preparing documents for move-on applications (e.g., housing options, private rented, supported pathways).
- To log details of enquiries, applications and tenants on to a database as required and keep accurate records of work with clients observing the data protection and confidentiality policies.
- Track tenancy sustainment and follow-up contacts where required.
- Liaise with external partners, housing teams, and local authorities to support the resettlement process.
- To have a full and clean driving licence and access to a car.
- Other duties which may be required as requested by Housing Management.
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We are seeking candidates who are passionate about working for a charity and making a difference to the lives of the children and young people in our community.
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If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable. You may be just the right candidate.
Benefits
- Be part of a long-standing and well-respected charity.
- Discounted childcare for permanent employees.
- Gym membership and free access to all leisure facilities for permanent employees.
- Eligibility for Blue Light Discount Retail Card.
- Cycle to Work Scheme.
- 6.6 weeks annual leave which increases after 2 years continuous service.
- Free access to our Employee Assistance Programme.
- On site parking.
Closing Date: 22/07/2026, Wednesday
To Apply: Please scroll down the page to the application form.
Successful candidates will already have the right to live and work in the UK without restrictions. We are unable to offer visa sponsorship for this role.
An inclusive workplace. We are committed to policies and practices of equality, diversity and inclusion and to supporting our people to make sure our culture is consistent with this commitment.
Accessibility: If you require assistance or have questions regarding the application process, please do contact us at HR@ymcaeastsurrey.org.uk
YMCA East Surrey requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children and young people, and to respond proactively to safeguarding concerns. Successful applicants are required to undertake an Enhanced DBS (including the Children’s and Adult’s barred lists) check, along with reference checks.
Downloads
Housing Resettlement Administrator - Job Description_July 2026.pdf
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