ExtraCare Charitable Trust
Housing & Resident Engagement Manager
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Housing & Resident Engagement Manager
Housing & Resident Engagement Manager – Permanent (Full-Time)
About the Role
ExtraCare Charitable Trust is seeking a Housing & Resident Engagement Manager to lead the delivery of high-quality housing management services across its integrated retirement communities. The role focuses on improving resident satisfaction, ensuring tenancy sustainability, and maximising income for the Trust, while fostering a culture of meaningful resident engagement.
This position is ideal for a passionate, strategic professional with a strong commitment to older adults, social inclusion, and excellent service delivery. You will lead Enhanced Housing Management (EHM) and Housing-Related Support (HRS) Services (or alternatives), oversee contract negotiations, and align housing services with ExtraCare’s vision of creating better lives for older people.
Key Responsibilities
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Strategic Leadership in Housing Management:
- Provide strategic direction for housing services to ensure resident-focused, high-quality, and cost-effective services.
- Negotiate and manage contracts with compliance at the forefront.
- Support Regional and Location Managers in delivering excellent housing solutions.
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Resident Engagement & Advocacy:
- Lead and coordinate Resident Forums and Resident Associations, ensuring inclusive, meaningful participation in community decision-making.
- Encourage a culture of listening to resident voices and embedding these views into service improvements.
- Serve as custodian of the Customer Involvement Policy, overseeing complaints handling to ensure fair, consistent, and compliant processes.
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Landlord Responsibilities & Compliance:
- Act as ExtraCare’s designated landlord representative, ensuring adherence to regulatory standards (e.g., Regulator of Social Housing).
- Manage tenancies across the trust, including sign-ups, safeguarding, anti-social behaviour, and terminations, in full alignment with legislation and policy.
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External Collaboration:
- Build and maintain partnerships with housing providers, local authorities, voluntary organisations, and statutory agencies.
- Work with extraCare villages to uphold consistently high housing service standards.
Benefits
Joining the award-winning ExtraCare Charitable Trust provides:
📅 25 days annual leave (plus bank holidays) 💼 Contributory pension (up to 9% contribution) 💵 Free life insurance and buy/sell holiday scheme 🚲 Cycle2work scheme 🏋️ On-site gym access 💼 Performance attendance reward scheme
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Role Details
- Job Title: Housing & Resident Engagement Manager
- Hours: 37.5 hours per week (Permanent, Full-Time)
- Location: Head Office, Coventry, CV3 2SN
- Salary: £52,500 per annum
Why Apply?
ExtraCare is dedicated to reflecting a diverse, inclusive workplace where authenticity is valued. As a social housing sector leader, the role offers a unique chance to transform lives through innovative, resident-centred solutions on a national scale.
Eligibility & Next Steps
Equality & Fairness: ExtraCare strives for inclusive recruitment, making reasonable adjustments where necessary to support candidates.
⚠️ Note: Unfortunately, we cannot sponsor work visas under the UK’s current Visa Sponsorship scheme.
Deadline & Action Required
🗓️ Closing Date: 16th July 2026
Deadline to Act: Apply now—this posting may close early!
Interested? Apply here to make a meaningful impact as ExtraCare’s new Housing & Resident Engagement Manager.
ExtraCare Charitable Trust: Empowering communities, enhancing lives.
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