London Borough of Bexley
Housing Service Manager - Triage and Prevention
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Housing Service Manager - Triage and Prevention
Service Manager – Homelessness Prevention & Rough Sleeping Support
Do you want to be at the forefront of preventing homelessness and ending rough sleeping?
We are looking for a flexible, experienced and motivated Service Manager to join our Housing Services Management team. This role is one of three Service Managers working together to lead our Housing Services, with initial focus on the Prevention, Triage and Rough Sleeping teams, playing a critical role in how we respond to housing need here in Bexley.
This is a high-impact role where your leadership will directly improve outcomes for residents, reduce reliance on temporary accommodation, and help people secure safe and sustainable housing.
About The Role
You will provide day-to-day leadership and strategic direction across our frontline homelessness services, including:
- Prevention
- Triage
- Duty team
- Rough sleeping response
You will:
- Lead services that prevent homelessness and responding effectively when people are in crisis
- Drive continuous improvement, performance, and value for money
- Reduce rough sleeping and temporary accommodation through proactive and creative approaches
- Work collaboratively with internal teams and external partners (health, voluntary, housing sectors)
- Use data, insight, and professional judgment to shape service delivery
- Support and develop managers and staff, fostering a positive, high-performing culture
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About You – Essential Requirements
You will be an experienced housing leader with:
- A strong understanding of homelessness legislation and prevention practice
- The confidence to operate at strategic and operational levels in a fast-paced, high-demand environment
You will bring:
- Significant experience in managing homelessness or housing services at a senior level
- A strong track record in leading teams through change
- Excellent communication and partnership working skills
- A commitment to prevention, early intervention, and person-centred services
- The ability to make decisions, manage risk, and deliver results
Why Join Us?
This is an opportunity to be part of a council committed to preventing homelessness and supporting some of its most vulnerable residents. You will have the space to innovate, influence, and lead meaningful change, supported by a collaborative senior team.
If you are passionate about housing, driven by impact, and ready for a leadership role that truly matters, we would love to hear from you.
Candidates: Key Details
- Work location: Requirement for at least two office-based days per week.
- Contact: For an informal discussion, contact Kenan Dogan, Head of Housing at Kenan.Dogan@bexley.gov.uk.
Interview Process
- Successful shortlisted applicants will be invited for interviews individually.
- Submit your personal statement under the Relevant Experience and Skills section and ensure it fully aligns with the role criteria.
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Full Documentation
- Refer to the Job Description and Person Specification for further details (attached).
- Candidate package benefits (competitive salary, pension, coaching, etc.) available in the Candidate Information document (attached).
Bexley Borough – Your Workplace
Bexley is a vibrant and diverse outer London Borough located between London and Kent, blending urban excitement with countryside tranquillity.
- Award-winning parks, open spaces, and heritage sites
- Excellent transport links, including the Elizabeth Line and M25 proximity
- Mixed amenities: Libraries, leisure centres, shopping, schools, and further education institutions
Recruitment Commitments
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Disability confident employer: Bexley welcomes applications from people with all disabilities, including hidden disabilities and mental health conditions.
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If you require reasonable adjustments, contact: recruitment@bexley.gov.uk.
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Secondment opportunity: This role may be available through the Council’s Secondment Scheme (find more here). Express interest with the recruiting manager.
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The Council reserves the right to close the advert early.
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