Birmingham City Council
Housing Solution and Support Caseworker
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Housing Solution and Support Caseworker
Housing Solutions and Support Caseworker
Grade B £28,598–£34,434 per annum (Consultation grade – subject to formal evaluation under the Equal Pay Programme)
36.5 hours per week | Permanent
About the Role
Birmingham City Council is seeking motivated and compassionate individuals to join the Housing Solutions and Support Service as Caseworkers. This key frontline role focuses on delivering homelessness prevention, case management, and housing support, ensuring the Council meets its statutory duties and broader housing objectives.
You’ll play a crucial part in assisting households who are homeless or at risk, providing timely advice, interventions, and suitable housing solutions. Operating in a fast-paced service, your work will make a vital difference in people’s lives.
This role spans two primary functions, and you may specialise in:
- Homelessness Prevention – Leading statutory assessments, prevention efforts, and relief activities to reduce demand for temporary accommodation through timely decision-making and improved outcomes.
- Supported Housing – Contributing to commissioned services, ensuring high-quality delivery, performance monitoring, and effective support for residents with complex needs.
A rewarding yet challenging role, this opportunity enables you to transform lives within Birmingham’s most vulnerable communities.
What You Will Be Doing
As a Housing Solutions and Support Caseworker, your responsibilities include but are not limited to:
- Delivering housing advice, guidance, and support to households experiencing or at risk of homelessness.
- Conducting homelessness assessments and statutory decision-making in compliance with legislation.
- Assessing customers’ housing and support needs through detailed investigations.
- Developing and maintaining Personal Housing Plans (PHPs) to guide prevention and relief strategies.
- Helping customers retain their current housing or secure suitable alternative accommodation.
- Taking proactive steps to prevent homelessness while reducing reliance on temporary accommodation.
- Arranging short-term housing solutions when prevention isn’t possible.
- Collaborating with Temporary Accommodation and Accommodation Finding teams to facilitate smooth “move-on” to permanent housing.
- Identifying and addressing additional support needs, referring clients to relevant services.
- Keeping accurate and confidential case records, adhering to data protection and council policies.
- Partnering with internal teams and external agencies to deliver coordinated customer support.
- Managing your caseload efficiently, ensuring all statutory deadlines are met and work is completed on time.
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About You
Our ideal candidate is an empathetic, resilient professional able to thrive in a pressured, frontline environment with complex cases. We’re looking for individuals who possess:
Key Experience and Skills
- Experience working in housing, homelessness, or customer service frontline roles (or a closely related area).
- A strong understanding of housing issues and legislation, with a commitment to continuing professional development.
- Excellent communication abilities – the capacity to engage with clients in sensitive scenarios while offering practical support.
- Analytical thinking – capable of gathering information, critically evaluating trends, and making well-informed decisions.
- Organisational proficiency – managing diverse workloads, prioritising tasks, and meeting tight deadlines.
- Confidence in IT systems, including proficiency in recording detailed, compliant casework.
- Collaborative mindset – working effectively with colleagues and external partners to achieve collective goals.
- Attention to detail – maintaining hygiene in documentation to ensure legal and service standards are met.
- Resilience and emotional intelligence – remaining composed under pressure and delivering services to the highest standards.
- Dedication to excellence – striving to improve access to housing and better life outcomes for our residents.
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Working Arrangement This role is hybrid, with working patterns aligned to team operational needs and requiring attendance for face-to-face meetings where essential.
Application Notes
- CV requirements – Please upload a current CV as part of your application. No applications will be considered without one.
- DBS Check – A Disclosure and Barring Service (DBS) check will be required.
- Right to Work – Proof of eligibility to work in the UK without representation/sponsorship is mandatory for an employment offer to proceed.
- Safeguarding Commitment – Birmingham City Council’s Corporate Safeguarding Policy applies to all staff and volunteers. For the policy document, visit Birmingham City Council’s Safeguarding Page.
For enquiries, contact Resourcing@birmingham.gov.uk (Quote ref 4427).
Important Note
This vacancy might close earlier than the advertised end date due to high response volumes. To ensure consideration, submit your application promptly.
Birmingham City Council is an accredited Disability Confident Leader employer. We’re committed to recruiting, retaining, and developing a diverse workforce. If you require reasonable adjustments, additional support, or accessibility assistance during your application, please do not hesitate to inform us.
Job Document Reference: A9743 Housing Solution & Support Caseworker JDPS Doc Location: Download PDF (if available).
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