Birmingham City Council
Housing Solution & Support Assistant
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Housing Solution & Support Assistant
Permanent Assistant Role: Housing Solutions and Support Service
Grade A - £24,796 - £26,824 (Consultation grade – subject to formal evaluation under the Equal Pay Programme)
Working Hours: 36.5 per week
About the Role
Birmingham City Council is seeking organised and customer-focused individuals to join the Housing Solutions and Support Service as Assistants. This critical support role involves delivering effective homelessness services, ensuring customers receive the right assistance, swiftly and accurately.
As an Assistant, you will:
- Provide frontline administrative and customer service support.
- Often be the first point of contact for customers and partners.
- Contribute to Supported Housing, overseeing commissioned services for residents with complex needs.
This role is high-impact, contributing to improving outcomes for Birmingham’s most vulnerable residents in a fast-paced and rewarding environment.
What You'll Be Doing
Key Responsibilities Include:
- Deliver administrative support and customer service to the Housing Solutions team.
- Monitor and manage shared mailboxes, web enquiries, and referrals.
- Respond to customer queries via telephone, email, and face-to-face, with professionalism and empathy.
- Assist customers with housing applications and related documentation.
- Maintain accurate records, updating IT systems, databases, and spreadsheets.
- Handle appointment scheduling and service coordination.
- Process finance requests and support managers with administrative tasks.
- Prepare case files, review paperwork, and other documentation.
- Input, manage, and retrieve data across multiple IT systems.
- Signpost customers to appropriate teams and external resources.
- Collaborate with internal teams and partner organisations to support service delivery.
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Requirements & Qualities
About You
We’re looking for candidates who are:
- Adaptable and organised, capable of handling a busy, fast-paced environment.
- Detail-oriented, with high accuracy standards.
Key Skills:
The following experiences or aptitudes are essential:
- Strong verbal and written communication for customer-facing roles.
- Exceptional organisational skills, with the ability to juggle multiple priorities.
- Confidence using Microsoft Office, IT systems, and databases.
- Experience in administrative or customer service roles—ideally in housing, social work, or public services.
- Sensitivity and discretion when handling confidential information.
- Proactive and flexible mindset, ready to adapt to evolving demands.
- Commitment to customer service with passion for supporting vulnerable residents.
- Ability to work collaboratively, building positive relationships with colleagues.
- Interest or willingness to learn in housing and homelessness services.
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Additional Information
Flexible Working Arrangement: This role is hybrid, with attendance required for face-to-face meetings based on service needs.
Application Note: CVs are required for shortlisting; applicants without attachments will not be considered.
Key Commitments of the Council
- Disability Confident Leader employer—committed to accessibility and fair recruitment.
- Safeguarding policy enforcement—all staff must uphold welfare standards.
Requirements for Shortlisting:
- Permission to obtain a Disclosure and Barring Service (DBS) check.
- Current proof of right to work in the UK for the duration of employment.
For further queries, contact the Resourcing Team informally.
Birmingham City Council – Safeguarding Policy | here
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