HSL
Housing Solutions Officer
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Location: Nuneaton
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Pay Rate: £25.00 per hour
Hours: Monday to Friday, 9:00am – 5:00pm
We are currently recruiting for an experienced Housing Solutions Officer to join our client's Housing & Communities team in Nuneaton. This is an excellent opportunity for someone with a strong background in homelessness prevention, housing advice, and statutory housing duties to make a real difference within the local community.
The Role
As a Housing Solutions Officer, you will play a key role in preventing homelessness, delivering high-quality housing advice, and ensuring the Council meets its statutory responsibilities under homelessness legislation. Working within a busy team, you will provide practical housing solutions while supporting customers at risk of homelessness.
Key Responsibilities
- Deliver and review service standards, quality measures, and performance targets within Housing Solutions and Homelessness Services.
- Prevent homelessness by providing advice, guidance, and practical housing solutions.
- Manage the Housing Register and allocate homes through the Choice Based Lettings system.
- Develop and maintain strong relationships with private landlords, letting agents, and partner organisations.
- Assess and administer statutory duties under the Homelessness Reduction Act 2017, including Prevention, Relief, and Main Housing Duty.
- Carry out comprehensive customer assessments and develop Personal Housing and Wellbeing Plans.
- Support customers to take appropriate steps to prevent homelessness wherever possible.
- Identify and secure suitable housing options for homeless households or those threatened with homelessness.
- Liaise with landlords, agents, and internal colleagues to arrange tenancy agreements, rent deposits, and rent-in-advance through Council prevention schemes.
- Maintain accurate case records using the Council's IT systems.
- Deliver training and guidance to partner agencies regarding Housing Solutions services.
- Manage rent accounts for customers placed in temporary accommodation.
- Arrange placements into temporary accommodation, ensuring suitability through appropriate risk assessments.
- Ensure compliance with all relevant legislation, policies, and procedures.
- Build effective working relationships with internal teams, external agencies, and customers.
- Prepare reports, statistical returns, and correspondence relating to homelessness prevention.
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About You
We're looking for someone who is passionate about helping people sustain or secure accommodation and has a solid understanding of housing legislation.
Essential Requirements
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- Recent experience working within a public sector housing or housing-related environment.
- Experience managing homelessness prevention casework, including benefit and money advice.
- Strong knowledge of homelessness legislation, particularly the Homelessness Act 2002 and the Homelessness Reduction Act 2017.
- Understanding of current housing issues and challenges in meeting housing need.
- Ability to interpret legislation and policies with professionalism, empathy, and sound judgement.
- Excellent organisational skills with the ability to manage a busy caseload and work to tight deadlines.
- Strong analytical and problem-solving skills.
- Excellent communication and relationship-building abilities.
- Competent IT skills and experience maintaining accurate case records.
- Full UK driving licence with access to a vehicle for work purposes.
What's on Offer
- £25.00 per hour.
- Monday to Friday working pattern with no weekend work.
- Opportunity to make a positive impact within the local community.
- Supportive team environment.
- Valuable experience working within a respected local authority.
If you have the experience and knowledge to help prevent homelessness and improve housing outcomes for vulnerable households, we'd love to hear from you. Apply today to be considered for this rewarding opportunity.
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