YMCA St Paul's Group
Housing & Support Officer
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Housing & Support Officer
Reception & Facilities Assistant
About YMCA St Paul’s Group
YMCA St Paul’s Group is a charity committed to supporting and empowering young people and communities across London. Through life-changing youth work, essential community services, inclusive health and wellbeing centres, and supported accommodation for those at risk of homelessness, the organisation fosters thriving places for young people and flourishing communities. With over 150 years of service, the charity remains dedicated to transformational change in mind, body, and spirit.
About the Role
In this dynamic and multifaceted position within the Housing and Support team, you will play a critical frontline role—the first point of contact for residents, visitors, and staff. Your responsibilities span exceptional customer service, safety protocols, reception duties, and welcoming new members.
Key aspects of the role:
- First point of interaction for residents, public, and new deternees
- Supervisor of first aid, fire safety, and health & safety compliance
- Delivery of high-quality housing and support services
- Active representation of YMCA St Paul’s Group values in daily operations
Key Responsibilities
Customer Service & Engagement
- Provide consistently exceptional customer service, ensuring a welcoming and inclusive environment for residents, families, and the public.
- Handle a wide range of inquiries (logistical, administrative, and welfare-related) with empathy and clarity.
- Open and close interactions with residents, visitors, and external partners in a professional yet friendly manner.
- Represent YMCA St Paul’s Group in welcoming meetings, community events, and helpdesk duties.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Reception & Administrative Tasks
- Manage incoming calls, emails, mail, and appointments, ensuring smooth communication channels.
- Oversee payment processing (rent, services, deposits) and repayments.
- Coordinate property maintenance requests and liaise with technicians for equipment and facility repairs.
- Organise and maintain a clutter-free, secure reception area.
Safety, Security & Emergency Preparedness
- Act as first aider on-site, familiar with CPR, medical emergencies, and onsite medical equipment (if applicable).
- Hold fire marshal duties, including weekly fire safety checks, patrols, and evacuation procedures.
- Monitor health & safety risks (latest guidelines and compliance) within the facility.
- Report and respond to concerns about anti-social behaviour, safety hazards, or support needs promptly.
Support & Wellbeing
- Provide compulsory reports and escalation procedures for residents experiencing crises or wellbeing concerns.
- Support amenness said housing advisors with onboarding new residents, orientzations, and transitional support.
- Monitor the conditions of wellbeing centres and allocation housing for timely intervention.
Team & Community Collaboration
- Work closely with housing advisors, volunteers, and partner agencies to meet support outcomes.
- Contribute to team productivity by maintaining documentation, records, and compliance logs.
- Actively participate in team meetings, training sessions, and continuity planning.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
What We Offer
A Supportive & Inclusive Workplace
- Embracing diversity and inclusion, we encourage your authenticity and welcome your perspective.
- Belong to Employee Resource Groups, driving social action and workplace dialogue.
Career Development & Growth
- Continuous learning programme with opportunities for upskilling, qualifications, and promotion paths.
- Gain practical experience in project management, risk assessment, and client-centric support services.
Life-Changing Staff Benefits
Free fitness memberships across all our London sites.
- Discounts at major retail chains (supermarkets, fashion, high street stores).
- Free access to well-being support and counselors for staff emotional and mental health.
- Hybrid flexibility in outer London work locations (where applicable).
- Career-development programmes tailored to your growth.
- Family-friendly policies: enhanced maternity pay, flexible working, and parental support. Full contract-specific benefits available here.
Why This Role?
Your contributions will directly impact the lives of vulnerable communities, ensuring accessible and supportive housing solutions. Join a collaborative, passionate team with a mission to create meaningful change in London’s most marginalised areas.
If you’re compassionate, organized, and proactive, this frontline opportunity offers fulfilment and advancement. Applications are encouraged from individuals from all backgrounds—your unique perspective is valued.
(# Apply today or contact Human Resources.)
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location