Housing Support Officer

Number of Vacancies: 1

Time Type: Part time

Worker Type: Regular

Proposed Interview Date: Wednesday, August 12, 2026

Hours of Work: 18.5

Hiring Manager: Ardahan Mohammed

Contact Number: 01482 612235

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Job Description Summary

This is a part-time permanent post.

Exciting Opportunity to Join Hull City Council’s Young People’s Housing Service

Hull City Council’s Young People’s Housing Service provides a range of housing and support services to help prevent homelessness and rough sleeping, supporting young people to secure and sustain safe, suitable accommodation.

Based at Kenworthy House, you will play a key role in supporting the day-to-day delivery of the service, providing a high-quality first point of contact for young people, colleagues, and partner agencies. You will help ensure effective communication and efficient service delivery, supporting the Council’s responsibilities towards homeless young people and their families.

The role includes a combination of housing management and business support duties, including visits to occupied and vacant properties, providing access for contractors, and supporting the delivery of property-related services.

We are looking for someone who is organized, reliable, and flexible, with strong communication skills and the ability to build positive working relationships with colleagues, contractors, partners, and young people. As the role involves working across multiple locations throughout the city, you must be able to travel independently to service users, properties, and partner venues as required.

For an informal discussion about this opportunity, please contact Ardahan Mohammed on 01482 615602 or email Ardahan.Mohammed@hullcc.gov.uk.

If the postholder requires a Standard or Enhanced DBS disclosure, the candidate is required to declare full details of everything on their criminal record unless the conviction(s) and/or caution(s) are considered “protected” in line with filtering rules for DBS checks.

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Role and Purpose

To work within the Integrated Youth Support Service to support an effective and high-quality young people’s housing and support service by working proactively and collaboratively with other members of staff, service users, and partner organizations to ensure services are fully coordinated and are working collectively towards the objectives of homelessness prevention and positive outcomes for each individual service user.

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Principal Accountabilities

• To promote and safeguard the welfare of children, young people, and/or vulnerable adults.
• Provide a high-quality and efficient first point of contact, ensuring accurate communication between young people, colleagues, or other agencies are effective in discharging statutory responsibilities to homeless young people and their families.
• Advise young people, staff, and members of the public by providing and explaining housing options and rights and signposting within the level of responsibility to appropriate services. Seek alternative sources of assistance/information when necessary.
• Receives service enquiries and responds within determined guidelines and responsibility or takes messages/refers to more appropriate officers.
• Responsible for organizing and minuting meetings and providing and circulating required action logs, adhering to data protection principles when handling sensitive, confidential, and potentially contentious information, organizing own and others' work.
• Undertakes routine clerical duties including filing, photocopying, and wider processing functions such as data entry, records/diary checking/updating, application distribution and collection, invoice order processing, and claims processing utilizing predetermined procedures and IT systems.
• To maintain awareness of children and family circumstances and to keep up to date with developments within casework by being an integrated member of the team.
• Collects, collates, and prepares information returns and/or statistics, including complex document processing functions, including the preparation of performance information reports to an agreed timescale and professional format to help inform service planning and statutory performance returns.
• Maintains accurate service user records and performance data inputting across multiple ICT systems to enable accurate forecasting and contribute to the early identification of housing and wider needs.
• Prepares and issues orders for goods and services and equipment via the Oracle system. Ensures accuracy of recording of receipt and payment for service and goods.
• Updates Single Point Of Contact Housing Related Support database and ensures accuracy of placement information to ensure accurate budget spend data and forecasting is available to the service manager.
• Performs such other duties as reasonably correspond to the general character of the post and are commensurate with its level of responsibility.
• The Health and Safety at Work etc. Act 1974 and associated legislation places responsibilities for health and safety on Hull City Council, as your employer, and you as an employee of the council. In addition to the Council's overall duties, the post holder has personal responsibility for their own health, safety, and wellbeing and that of other employees; additional and more specific responsibilities are identified in the Council’s Corporate H&S policy.