Housing Support Worker - Grimsby AST

Housing Support Worker for our Assured Shorthold Tenancy Project in Hull

About Us:

Target Housing is a charity and registered social landlord with over 30 years’ experience transforming lives through stable accommodation and support. We work in a psychologically and trauma-informed way, empowering people to build independence. Our mission is to provide high-quality housing and support that helps vulnerable individuals live independently, reach their potential, and positively contribute to their communities.

A Typical Week...

As an AST Housing Support Worker, you’ll help people take real steps toward independence. You’ll manage a caseload across Hull, offering personalised, trauma-informed support that helps tenants thrive and move confidently into independent living.

• No two days are the same. You’ll work closely with partner agencies and other key services across Hull, building strong, wrap-around support networks for each tenant.
• You’ll also have the backing of a supportive team and access to multiple Target Housing office bases.

Office hours are generally Monday–Friday, 9am–5pm with a 20-minute unpaid lunch break.

Main Purpose:

To deliver high-quality, person-centred housing and support services that help residents sustain their tenancies, overcome challenges, and build the skills they need to live independently (i.e. managing money and utilities).

Specific Tasks:

• Assist residents when moving in, or out of Target accommodation.
• Assess the circumstances, aspirations and needs of each resident in order to make a support plan that is relevant to the resident and realistic in its achievement.
• Act as residents’ keyworker offering advice and support to negotiated and agreed support planning to enable them to develop their skills for independent living.
• Assist residents to maximise their income and to manage their personal budgets.
• Support residents to understand their rights and responsibilities under their occupancy agreements.
• Support and motivation to residents encouraging them to achieve personal goals.
• Carry out regular resident risk assessment and ensure it is properly recorded and copied to relevant officers in the organisation.
• Review support plans periodically and adapt them according to changing needs.
• Make sure residents pay the rent due to Target Housing as required by the occupancy agreement. Assist residents with their benefit claims where necessary.
• Monitor residents’ handling of Target Housing property and consumption of gas & electricity.
• Monitor residents’ compliance with their occupancy agreements. Inform Service Manager who will then act to resolve non-compliance issues.
• Monitor occupancy to ensure that properties have not been abandoned or damaged and take prompt action when it happens to avoid unnecessary costs to TH.
• Where appropriate, help residents with budgeting. Negotiate with other bodies on behalf of the resident on the repayment of arrears such as rent owed to the Local Authority Housing Department.
• Liaise with the Probation Service and any other appropriate bodies to ensure that all are aware of relevant information.
• Enable and support the service user to deal with conflict and disputes amongst service users and between service users and neighbours.
• Assist in the delivery and development of resident activities.
• Keep all prescribed records in order that the value of the tenant support service can be audited and comply with confidentiality policy.
• Build links with external organisations, to maintain constructive working relations and to ensure resident’s needs are met.
• Participate in office duty arrangements.
• Provide cover for absent Housing Support Assistants & Supported Housing Assistant.
• Accompany a colleague to an appointment or visit where dual attendance is required.