Rethink Mental Illness
Housing Team Leader
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Join Our Team as a Housing Team Leader
Location
Taunton and Yeovil
Role
Full-time – 35 hours per week – Monday – Friday (No weekends and no Bank Holiday working) *Access to a car and Full UK Driving Licence is required for this role.
Eastleigh Court and the Yeovil Intensive Housing Management Service provide essential supported housing for adults with mental illness, offering safe, stable accommodation and structured support to help residents build independence. Eastleigh Court consists of 20 shared rooms across four houses with on-site staff, while Yeovil provides 34 self-contained flats supported through a floating support team. The services focus on intensive housing support, developing daily living skills, promoting stability, and helping individuals progress toward independent living, typically within two years, while signposting residents to additional services for wider needs.
You will work across both services (Yeovil and Eastleigh Court - Taunton) supporting the teams in coordination with the Service Manager.
What You Will Do and Achieve as a Housing Team Leader
As Housing Team Leader, you will provide strong leadership and guidance to ensure the delivery of responsive, high-quality, and service-user-focused housing and floating support services. You will work closely with the Service Manager to ensure the effective and compliant management of our housing operations, supporting the team to achieve positive outcomes for all service users.
- Lead and manage the staff team, assigning tasks, monitoring performance, and ensuring service objectives are met.
- Coach and mentor colleagues, providing individual and group supervision and supporting professional development.
- Support recruitment, including interviewing, onboarding, and inducting new staff and volunteers.
- Oversee day-to-day operations across 54 Taunton and Yeovil properties, ensuring safe and high-quality service delivery.
- Deliver effective housing management, including tenancy sign-ups, move-ins, compliance, and property re-lets.
- Carry out property inspections, identify repairs, and coordinate maintenance action.
- Manage rent processes, including arrears monitoring, tenant support, and following rent banking procedures.
- Respond to anti-social behaviour, investigating reports and implementing warning procedures.
- Work with partners and agencies to enhance support for tenants and improve outcomes.
- Provide intensive housing management to tenants with complex needs and mental ill health, promoting independence and tenancy sustainment.
- Assess risks and needs, using person-centred approaches to support tenants effectively.
- Maintain accurate data and reporting, ensuring compliance with organisational systems (e.g., HIVE).
- Drive service quality, identifying improvements, supporting innovation, and ensuring the team are updated on service developments.
- Ensure adequate staffing levels and contribute to a positive, high-performing team culture.
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Essential Experience, Skills Required For This Role
- I have experience of providing support to people with a mental illness in a comparable role, preferably in a housing environment.
- I have excellent administration, organisation and planning skills.
- I am competent in the use of IT systems including Microsoft applications, email and internet.
- I have a good understanding of tenancy/housing management practice, lettings procedures, relevant legislation and current issues within the housing sector
- I have a good understanding of Welfare Benefits, Housing Benefit and Universal Credit
- I have a good understanding of health and safety and risk management.
- I am experienced in providing a first-class customer service and I can communicate effectively at different levels, face to face, written word and over the telephone.
- I exercise good judgment and to look positively for solutions rather than obstacles
- Ability to motivate people and achieve positive outcomes
- I have excellent communication and literacy skills, able to produce clear, concise reports, correspondence and notes.
- I enjoy working in a fast-paced busy environment.
- I am committed to collaborative working internally with colleagues and externally with partners to ensure a quality service is delivered.
- I am comfortable with lone working
- I have my own transport
If you’re passionate about empowering individuals, reducing stigma, and improving mental health outcomes, we’d love to hear from you!
Why Work With Rethink Mental Illness?
Benefits
At Rethink Mental Illness, we believe that when you feel supported, you can make the biggest difference. That’s why we offer a range of benefits to help you thrive:
- Inclusive Culture: Join staff networks that champion diversity and inclusion.
- Wellbeing Support: Access our Wellbeing Hub, Employee Assistance Programme, and the Unmind mental health app.
- Recognition & Rewards: Enjoy discounts, cashback offers, and celebrate achievements through our PULSE platform.
- Flexible Working & Generous Leave: Starting at 25 days annual leave (plus bank holidays and your birthday off), with options to buy or sell extra days.
- Learning & Development: Grow your career with structured onboarding and training opportunities.
- Financial & Family Support: Contributory pension scheme, enhanced family leave, and travel benefits like season ticket loans and cycle-to-work schemes.
- Referral Bonus: Earn up to £300 for introducing someone to our team.
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Diversity, Equity, Inclusion
Diversity is important to us, and we appreciate difference through inclusiveness and belonging. It gives us a deeper understanding of the world, our society and the diverse communities we’re working with. By including everyone, we are able to draw on the unique experiences and expertise of our people to help shape and enrich our workplace and improve our services. One way we are doing this is through our valued staff networks which play a critical and highly valued role in keeping us focused on creating a diverse, inclusive and engaged employer. We recognise and support staff networks and support groups for our ethnically diverse and LGBTQIA+ colleagues. We are also proud to have been awarded Disability Confident Employer status and are a signatory to the Business in the Community Race at Work Charter.
We aim for our workforce to reflect the diversity of the communities we serve; for those who work for us to feel heard, valued and feel they belong; and for our work to help tackle wider mental health inequalities. We therefore actively encourage and welcome applications from everyone, including applicants with lived experience of mental illness, those who are Lesbian, Gay, Bisexual, Transgender, Queer or Questioning, Intersex, Asexual and any other gender identity not expressed here (LGBTQIA+); people who are neurodiverse, have a health condition, or a disability or hidden disability and people from an ethnically diverse background - regardless of your age, religious or spiritual belief, sexual orientation, marital status, veteran status, pregnancy, political view or socio-economic status.
Becoming a Truly Anti-Racist Organisation
We have an ambition of becoming a truly anti-racist employer, campaigning organisation and service provider - and in our efforts to influence policy and wider societal factors impacting on mental health set out in our anti-racist statement. We have designed a multi-year anti-racist programme of work contained in our Race Equality Action Plan which demonstrates our intention to hold ourselves accountable and be judged on our progress on becoming a truly anti-racist organisation.
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